SAS arrival + Fight over Jersey + Taipei Delei + United woes

The first SAS A340 arrives at SFO to a water cannon salute (Photo: Joe D'Alessandro)

The first SAS A340 arrives at SFO to a water cannon salute (Photo: Joe D’Alessandro)

SKAL TO SAS. SAS touched down at SFO last Monday at around 2:30pm. While the BAT was unable to attend the airport arrival celebration, reader Joe D’Alessandro sent along the above photo of the first SAS A340-300 getting a water cannon salute. Within 10 minutes, we posted the photo on The BAT Facebook page and our sister column on SFgate. D’Alessandro is the head of San Francisco Travel, and was at SFO to give a welcome speech, during which he mentioned the quickly posted photo as an example of the power and reach of social media in the Bay Area! Cool! (The BAT’s onboard SAS this week bound for Copenhagen, so stay tuned for our review!)

Pete Cashmore (Mashable) and Richard Branson on the Virgin America Inaugural LAX-EWR flight.

Pete Cashmore (Mashable) and Richard Branson on the Virgin America Inaugural LAX-EWR flight.

VIRGIN AMERICA IN JERSEY. Another inaugural this week: Virgin America jets touched down in Newark, New Jersey, with Richard Branson and Mashable’s Pete Cashmore onboard in a Google+ Hangout, in which Branson shared that fares between California and Newark are down 40% since Virgin’s entry into the market. In later interviews, Branson talked about the possibility of filing an antitrust complaint against United for its overwhelming buildup of flights in response to Virgin’s entry into the market, which The BAT pointed out in early March.  United was quick to point out that its response was nothing more than business as usual. What do you think?

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TAIPEI DELEI. United has postponed the start of its nonstops between SFO and Taipei for a full YEAR– until March 2014. Originally, flights were to have started this month, but that was then pushed until June. Routes Online reports that the delay is due to “market seasonality and the availability of wide body aircraft as a result of the ongoing Boeing 787 delays…. Due to the 787 issue, the Boeing 777 that we would use on the SFO-TPE route is now needed to support other existing routes that we planned to transition to Boeing 787s.” Speaking of United’s 787’s, the currently grounded plane is now back on United’s schedule starting May 31, flying between Denver and Houston. However, the FAA has not yet given airline the green light to fly 787s, but it’s expected soon. (United’s new flights to Paris, announced at the same time as Taipei, crank up on April 26.)

United CEO Jeff Smisek

UNITED CEO PAY CUT. The Miami Herald reports that CEO of United Airlines saw his total 2012 compensation shrink 41 percent last year after stumbles in the airline’s merger with Continental. Compensation for Chairman and CEO Jeff Smisek was $7.9 million last year, down from $13.4 million after a cut in his incentive payments.

MEGA-MILEAGE BONUSES. Did you check out our post this week on two new sites offering big bonuses for hotel stays… how about 15,000 United Mileage Plus miles for a three night stay in NYC or Chicago? Not bad. But not for everyone. Read about it here.

Virgin America's newest A320's have sharklets on the wings. Seen em? (Photo: Virgin America)

Virgin America’s newest A320′s have sharklets on the wings. Seen em? (Photo: Virgin America)

BEST AND WORST OF TIMES. Interesting to note that the much-ballyhooed (but generally ignored by consumers) “2012 Airline Quality Rankings” came out this week with the Bay Area’s two largest airlines at opposite ends. Virgin America ranked #1… and United ranked dead last at #14. Virgins’ win was attributed to its smaller, more manageable size, newer planes, wi-fi, fun crews, etc. Most of the blame for United’s dismal showing was based on its computer switchover and consolidation with Continental woes. Do these survey results make you MORE likely to choose Virgin and LESS likely to fly United? Please leave your comments below.

Here’s how the airlines ranked in 2012, as well as their position the previous year.

1) Virgin America (new to the ranking this year*)
2) JetBlue (3)
3) AirTran (1)
4) Delta (6)
5) Hawaiian (2)
6) Alaska (5)
7) Frontier (4)
8) Southwest (7)
9) US Airways (8)
10) American (10)
11) American Eagle (15)
12) SkyWest (9)
13) ExpressJet (new to the ranking this year*)
14) United (12)
*In order to qualify for inclusion in the report, an airline must carry at least 1 percent of domestic passengers.

ELEGANT EVENING. On Tuesday, SAS threw an elegant dinner party for about 150 at the Asian Art Museum. Among the dignitaries on the dais,  SAS CEO Rickard Gustafson and ex-SF-mayor Willie Brown, who’s energetic and spot on speech brought the relatively buttoned up house down. What a show! Bay Area Traveler editor Chris McGinnis was honored to be among the attendees.

photo

Chris McGinnis

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  • Jay

    Any feedback on SAS 935 SFO-CPH A340? Airline quality calls out SAS A340s are dirty aircraft, hard seats and a very old entertainment system that takes you back. Even food quality is bad and drinks and snack are to purchase only!!

  • Tulmarin

    Just flew to Chicago and back with Virgin America–I love this airline! Even suffering a two and a half hour delay (due to resurfacing at SFO), they handled it beautifully, even with the captain coming into the waiting area to ask the assembled passengers whether they wanted to board early and hope for an early ATC release, or wait until the designated time. We unanimously chose to board, and sure enough, we got our early release. Their respect for their customers and desire to keep us informed was wonderful. I will fly them whenever I possibly can.

  • Sircliff

    Always a chore to fly United. I have wasted so many hours over the years
    due to their inability to maintain flight schedules. American is almost as bad.

  • teo5

    United is like a schoolyard bully. They would do much better to focus on improving their own terrible customer experience rather than trying to snuff out competition.

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