United moving flights to Terminal 1 at SFO
Just in time for the peak summer travel season….and with little warning… it appears that United Airlines will move many of its southern California (and Vegas) flights to Terminal 1 at SFO. Its “primary domestic operations” will remain in Terminal 3.
In an email, airport spokesperson Charles Schuler confirmed ”that there is a plan for UA to start operations from T1 sometime in early June.” Schuler also said that United would be utilizing old Continental Airlines gates in Terminal 1 which were abandoned when flight operations were consolidated into Terminal 3 last year.
So far United has only confirmed that it is adding “new gates at SFO.” I have not been able to confirm that the slides below (sent to me by a reader) are from United. I’ll post confirmations and dates here when I do.
So… this means that if you are flying from SFO to Las Vegas, Orange County (SNA), San Diego, Ontario, Burbank or Santa Barbara, you’ll catch your flight at Terminal 1 starting in June or July. Those poor souls arriving on a United flight at SFO’s Terminal 3 and then connecting on a United flight to one of these cities will have to take a bus across the ramp all the way around to Terminal 1. Below, United says buses will run every 5 minutes.
Another downer: There are no United Clubs in Terminal 1, so if you were planning on a Club visit to load up before your flight to Vegas, you’ll be sorely disappointed. In addition, there are no dedicated United GS/Premier security lines at Terminal 1– flyers with status will share special lanes with the other airlines operating in Terminal 1.
Please leave your thoughts and questions about this change below….
Video: Lufthansa shows off its new baby: Boeing 747-8I. Wow!
Wow! This week Lufthansa took delivery of its biggest new baby, the Boeing 747-8I. What a beautiful bird! Take a look at the excellent video above and keep in mind the following:
>Lufthansa is the first commercial airline to fly the 747-8I. The first 747-8i will fly between Washington-Dulles and Frankfurt. Lufthansa says that there are no current plans to bring it to San Francisco. However, it will soon be flying between Los Angeles LAX, Chicago ORD and Frankfurt. Lufthansa has 20 of these planes on order– five more will arrive this year.
>The 747-8I sports Lufthansa’s brand new true lie-flat business class product. (See video for a good close look.) What’s most unusual about the new biz class is how seats are angled slightly inward. (See video. I reserve judgement on this until I actually spend 10 hours on a plane, angled slightly toward a stranger…) This is great news since Lufthansa’s angled lie-flat seats (on the A380s, 747-400s and A340s it flies into SFO) get low marks for comfort. Eventually, all aircraft will be fitted with the newer business class, but it’s going to take 2-3 years.
>The economy class seat is identical to that found on Lufthansa’s A380. On the 747-8I, the layout in coach is 3-4-3 with 31 inches of pitch.
>Plane spotters will know that they are looking at a 747-8I when they see: engines with serrated edges (just like the new 787) and the lack of winglets that are found on the 747-400. (Boeing says the new wings have “raked wingtips.”)
>The new 747-8I flies more quietly, burns less fuel and therefore has fewer emissions that earlier versions.
>The fuselage on the 747-8i is 250 feet, 2 inches long– that’s 18 feet, four inches longer than the 747-400. It’s now the longest passenger aircraft in the world…about three feet longer than the Airbus A340-600.
>Lufthansa’s version of the 747-8I will have eight first class, 92 business class and 262 economy class seats. First class is in the nose of the plane on the main deck. Business class is upstairs and downstairs.
>The list price for a Boeing 747-8I is about $300 million.
Summer business class sale beckons bargain hunters
Economy class round trips between SFO and Europe during peak summer travel season (July/August) are now approaching $1,500 round trip– and will continue to creep up to near the $2,000 mark over the next few months.
However, airlines have a tough time selling those big business class seats on transatlantic flights because a lot of business travelers are on vacation during July and August. Due to the drop in demand for business class during summer, airlines are dropping prices– from the standard $6,000-$8,000 round trip to as little as $2,250 round trip.
For example, Lufthansa’s round-trip, all-in business class fares from SFO range from $2,250 to $3,500 depending on your final destination. (See chart below.) You must book your trip by May 31 for trips beginning June 29 and ending before September 1.
These fares are good on Lufthansa as well as its Star Alliance partners Air Canada, Swiss or United. United has matched Lufthansa’s business class sale. So have SkyTeam airlines such as Delta, KLM and Air France. Virgin Atlantic has joined in the fun. However British Airways does not appear to be joining in on the sale at this time.
Lufthansa fares from SFO:
With fares that low for business class…would you pay the premium for a big seat up front?
Virgin America to Portland, OR; maybe Washington DC National
Lots of interesting news coming out of hometown carrier Virgin America this week…
First, the carrier has announced new flights to Portland, Oregon starting on June 5. Introductory fares are just $198 round trip including all taxes and fees– not bad! However, there’s just a single daily roundtrip for now.
Second, Virgin (along with nearly every other low-fare carrier) has filed with the US Dept of Transportation for rights to fly into Reagan Washington National Airport (DCA)– the district’s preferred, close-in airport compared to Washington-Dulles which is located in the far northern suburbs in Virginia at least 45 minutes by cab or car from the city.
The carrier is asking for the right to serve SFO-DCA with two daily nonstops in each direction. Flights would depart SFO at 8:25 am and 5:15 pm, and return from DCA at 9:05 am and 1:35 pm.
In a Virgin America press release, California Lieutenant Governor Gavin Newsom expressed support for Virgin, saying, “California and the Bay Area in particular have suffered with no nonstop DCA flights – and one of the most populous and economically important regions in the nation deserves better.” (If Virgin gets the right to fly right into the beating heart of the American political scene, Newsom will likely be one of its best customers.)
Other politicos and heavy hitters from organizations such as The Bay Area Council, San Francisco Travel, The San Francisco Chamber of Commerce and the Silicon Valley Leadership Group also weighed in with their support of Virgin’s efforts to score the right to serve DCA nonstop from SFO.
(HEY! Are you following Chris on Twitter or Facebook? Come on and join in!)
As I wrote in The BAT last week, United Airlines is now selling new flights into Washington National starting this May. In order to get one of the tightly controlled landing slots at DCA, it had to dump one of its nonstops from Chicago O’Hare. (When I performed a random check for midweek roundtrips in June, United.com quoted $585 roundtrip SFO-DCA.)
Is United melting down?
As most frequent flyers in the Bay Area know by now, United undertook the massive job of “cutting over” to a new reservations system last week.
While United has been putting a good spin on how well the process is going, I’m hearing from readers and reading online reports that things are still a bit bumpy.
The timing is unfortunate because this week is the beginning of the peak spring break travel season when frequent travelers have to share their precious space at airports and on airplanes with marauding crowds of rowdy college students.
Here’s the latest from United, which hints at some issues:
United and Continental recently migrated to a single passenger service system. This was the single largest technology conversion in aviation history, and the vast majority of our systems are functioning as planned. After the conversion, we have had dependable airline operations and good on-time performance. However, we have had some technical issues that have affected our customers, as would be expected with a very complex systems change. We have already solved many of them and are working to rapidly solve the remaining issues.
You may have a longer wait time to reach our phone-contact centers and we are working to reduce the time it takes for you to reach us. We have increased staff at our contact centers to serve you better. We apologize if you have had difficulty with your travel planning, and we are grateful for your patience.
We have been rapidly identifying technical issues and improving the performance and functionality of our systems. We will be making even more progress in the days ahead.
I called United’s toll free number on Monday morning (Mar 12), and was told that my wait time would be 35 minutes.
Business travel writer Joe Brancatelli opines that bad weather in United hubs is magnifying the issue for travelers trying to get around or out from under flight delays or cancellations are spending hours on hold– or being told to call back. NOTE: Meteorologists are forecasting a week of foul weather here in the Bay Area that is sure to affect on time performance at SFO, OAK and SJC.
Blogger Gary Leff says that non-elite travelers are having a tougher time than elites when it comes to getting through on the phone to United. He suggests that travelers phone Australian call centers instead, which are not experiencing the same overloads.
A reader on Leff’s blog suggests an interesting new service I’ve never heard of… but sounds like a great idea:
Try using LucyPhone.com. It’ll let you initiate the call and then hang up and it will play a pre-recorded message (by you) to the agent who answers the phone while it calls you back. No more waiting on hold!!
The Houston Chronicle reports massive delays, long lines and frustrations over the weekend at United’s Houston Intercontinental hub– but reported that delays are more likely due to the peak collegiate spring break crowds (combined with bad weather) than the cutover.
So let’s hear it from the Bay Area! How’s it been going on your United flights over the last week? Is the situation getting better or worse? Please leave you comments below.
The 8 best beds on a Boeing 777 (Video)
Last week I had the chance to ride on one of Cathay Pacific’s brand new Boeing 777-300ERs from the factory in Seattle to Hong Kong.
This was a “delivery flight” from Boeing to Cathay Pacific, so there were only about 80 passengers on a jumbo jet that can carry about 350. While the seats and service were fine, I was curious to see the large crew rest area on this plane.
Since long-range aircraft like the Boeing 777 can fly nonstop for 16-18 hours, airlines are required to offer rest areas for inflight crews who work on shifts. On this plane, the rest area is located above the economy class section at the rear of the plane. It’s accessed via a non-descript door in the galley area. There’s another rest area (which I did not see) for pilots at the front of the plane.
Come on along and have a look– it might be the only time you’ll ever see a crew rest area since visits by passengers on regularly scheduled flights are forbidden.
(Chris McGinnis publishes The BAT and The TICKET blogs for frequent travelers. Do you have comments or questions about this post? Email Chris.)
Traveler beware: United’s big “cutover” starts this weekend
If you are flying United Airlines this weekend or in coming weeks, it’s time to hope for the best, but prepare for the worst. That’s because this weekend United will undertake one of the toughest parts of its integration process with Continental: The Cutover.
In the wee hours of the early morning on Saturday, March 3, Continental’s reservations system and frequent flyer program will combine with United’s, and both will switch to a new electronic platform.
While everyone hopes everything will go smoothly during the transition, history has not been kind to airlines undertaking such major changes. Remember when Virgin America cut over to a new system last fall…. resulting in massive mix ups, lost upgrades, inability to manipulate online reservations or check in, and hours (and hours) spent on hold? Keep in mind that Virgin America is teensy tiny compared to United, which is now the world’s largest airline. On the other hand, when Delta and Northwest cut over in 2010, the process proceeded smoothly.
Things could go swimmingly, or things could go horribly wrong…very wrong. The best advice for now is to plan ahead. Get to the airport early. Print hard copies of your itinerary, boarding passes, upgrade confirmations, etc and be sure you have “record locator numbers” handy at all times.
Also, keep an eye out on frequent flyer bulletin boards such as Milepoint or FlyerTalk– both of which have published the following missive from United. If problems develop, you’ll hear about them first on these sites– from either United or its frequent travelers. You can also expect to see plenty of action on United’s twitter page @United.
If you are traveling on United or Continental this weekend, good luck! If you encounter any problems or issues…or even if you find smooth sailing, leave your comments below to let fellow travelers know what to expect.
Here’s what United is saying as of Thursday evening, March 1:
Hi Everyone, as you know, we are making final preparations to migrate our two airlines into one reservation platform (Passenger Service System, or PSS) on March 3rd. There are a lot of changes coming on this day – we’re going to have a single loyalty program, a single set of policies and a single system.
This master thread will hopefully serve as a singular resource for:
Answering your questions about the conversion. There are already many threads with questions about this change. We posted some initial tips last week, and there’s more to come. We will do our best to keep track of your questions and answer them here.
Keeping you updated before during and after. Starting tomorrow, we will be here 24/7 through the weekend and will be tracking issues that you report. Specific examples of issues are appreciated, and you’re welcome to post them here or send them to us via PM.
What to know in advance
We won’t be able to serve you online or over the phone for a couple hours. Specifically, starting at 1 a.m. U.S. Central Time, online check-in, united.com, our mobile applications and our contact centers will not be available for approximately 3 to 4 hours.
Some capabilities will not resume immediately. As we begin to bring systems back online, updates to some features may still be in progress and not immediately available. We’ve started a list of known items below.
Tips if you’re traveling March 3rd. If you are unable to print your boarding pass in advance, or if you have bags to check, please allow extra time at the airport. Also, all flights that were scheduled to operate as Continental Airlines (CO) will be operating as United Airlines (UA) so, be sure to check united.com (once we’re back up) or monitors at the airport for correct terminal and gate information.
MileagePlus Account Experiences
Combined balances may not display right away. If you check your MileagePlus account balance right away, you may find that your 11-digit and 8-character account balances do not display your combined balance (even if you’ve linked your accounts) right away. The process of combining balances will begin once our systems come back online and we’ll process these by status. Many accounts will be combined in the first couple days. If you log in and find your account balance has not been combined, the action of logging in will trigger the process which should then complete within a day or two.
Worth noting: If you would like to book award travel before your full mileage balance displays, you can reserve your flights on united.com and choose to hold your itinerary free for up to 72 hours with our FareLock option.
Most, but not all, profile information will be carried forward from the former united.com. For those of you who have credit card information stored in your united.com profile, this data will not be migrated to the new platform for security reasons. When you log into your account for the first time, please confirm your profile details, email subscriptions and Flight Status Notification options.
Status for Million Miler companions will not be updated until mid-March. Status for Million Miler companions that were designated on the subsidiary United system, will take up to two weeks to reflect. Once the status is updated, new credentials will be mailed to the member.
As always, thank you for your feedback and support as we take this important step toward becoming United.
Shannon Kelly
Director, Customer Insights
United Airlines
Two stunning new airline lounges at SFO (Photos)

Gorgeous white marble and backlit Fabbian glass tiles make for a dramatic entrance at Cathay Pacific's new SFO lounge.
International business and first class travelers departing for Hong Kong, Dubai or beyond can now cool their heels while awaiting flights at two gorgeous new lounges at SFO. These perches are so plush that passengers may want to get to the airport early just to enjoy the surroundings and get a great pre-flight meal.
In December, Cathay Pacific and Emirates opened new lounges at SFO’s international terminal. Both invited me out last month for a look around, and allowed me to take photos to share with readers.
The gorgeous 5,500 sq ft Cathay Pacific lounge is located up an escalator just beyond the security screening area near most other airline lounges on south (A) side of the International Terminal. Prior to the opening of this lounge, Cathay Pacific passengers used facilities offered by Oneworld partner British Airways. Now they have a lounge all to themselves. The lounge’s minimalist design is based on Cathay’s flagship lounges at Hong Kong International– materials such as white italian marble, bamboo paneling and Fabbian crystal are the same. Another similarity: the chef-staffed noodle bar!
The Emirates lounge is located about halfway down SFO’s south side international terminal corridor on the left hand side. First, business and Skywards elite passengers enter and check in, then descend into the enormous 9,500 sq. ft. lounge located one floor down– with direct access to the waiting B777– there is no need to exit the lounge to board the plane. Again, the design of this club should be familiar to Emirates flyers– the rich contemporary look (wood, leather, brass, earth tones, sprays of fresh flowers and plants) is nearly identical to Emirates’ 25 lounges in Dubai and around the world. Similar to the carrier’s main hub lounges in Dubai, passengers are tempted by a visually stunning, seemingly limitless smorgasbord of dining options designed to appeal to western, Indian, Asian and Arab palates. There’s even a Muslim prayer room– with it’s own foot-washing station.
Let’s go take a look! Cathay first:

The big, bright Cathay lounge is open from 7:45 am until 11:50 am, and then again from 8:05 pm until midnight.

The unique and popular Cathay Solus Chair is a specially built unit offering a private space to eat, work and relax.

Cathay's signature fresh noodle bar turns out the perfect pre-flight comfort food-- made to order. There is also a wide variety of hot and cold Western and Asian dishes at the self-service counter

There are three unusually large shower suites, sheathed in marble and other unusual finishes like this white river stone tile.

Cathay offers two flights per day from SFO to Hong Kong-- noon and midnight. SFO-HKG nonstops last about 14 hours.
Now, let’s walk on down to the Emirates lounge….

Emirates passengers check in here, then descend to the lounge. It opens at noon and closes once all passengers have boarded for the 3:45 pm departure to Dubai (15.5 hours away!)

The enormous, light-filled lounge is filled with cozy seating nooks like this. Floor to ceiling windows look out onto the ramp and the waiting Emirates B777.

Passengers can even get a steak! There's also a full bar, a fine wine selection, including champagne.
CLEAR card makes comeback at SFO
Remember the CLEAR card and those CLEAR lanes at SFO? The service that allowed travelers submitting biometric information and paying $179 per year to bypass regular security lines and get to their gates faster? (The original company folded in 2009.)
Well guess what? A new iteration of CLEAR has been functioning at Denver and Orlando airports since 2010, and it will soon make a return to all terminals at San Francisco International.
According to a company spokesperson, the San Francisco Airport Commission has approved a new lease, although there is not yet a firm date when CLEAR lanes will open at SFO. The spokesperson estimated it could take 2-3 months.
What’s best about CLEAR is that it makes the airport security process a lot more predictable—members know for certain that they’ll get through security checkpoints in just a few minutes. The downside (for now) is that the new company is currently operating in only Denver and Orlando airports—SFO will be the third. CLEAR says that it’s got other airports in the pipeline for opening later this year, but it will not name names at this point.
Is CLEAR as necessary as it once was? Over the last year, unexpectedly long lines at airport security at SFO have rarely tripped me up. Travelers and the TSA seem to have gotten the process down to a science. But there is the occasional scare when entering United’s Terminal 3 and seeing a queue (even the special one for premium or elite level travelers) snaking beyond the roped off area.
When it shut down in 2009, CLEAR was operating at all three Bay Area airports and had 40,000 members in the region. CLEAR is honoring membership from all prior members—click here to reactivate. New members can join here.
So what do you think, dear frequent travelers? Is it worth $179 to have the peace of mind that you’ll make it through the airport security gauntlet quickly? Please leave your comments below. And stay tuned for an update once the CLEAR lines open at SFO.
(Chris McGinnis publishes The BAT and The TICKET blogs for frequent travelers. He’s also the Business Travel Columnist for BBC.com. Do you have comments or questions about this post? Email Chris.)
Take a look inside United’s newly configured Boeing 777

You can spot a Boeing 777 by the pinched (vs cone-shaped) rear tip of the fuselage (Photo: Chris McGinnis)
Slowly but surely, United is rolling out its popular true lie-flat business and first class seats across its international long haul fleet.
According to its website, all of the carrier’s Boeing 747′s and 767′s now have the new business and first class seats. The revamp of its Boeing 777-200 fleet is about halfway there– with 24 out of 46 completed.
United is also installing brand new coach seats in its B777′s, and reconfiguring the cabin from a 2-5-2 to a 3-3-3 layout. (You can see a seat map here.) United’s B777′s are 11-13 years old, on average. Eventually, Continental’s 22 B777′s will be folded into the United fleet, but for now will remain with Continental’s BusinessFirst configuration– which also offers a true lie-flat seat.
From SFO, United has deployed the newly configured B777s on nonstop routes to: London, Tokyo-NRT, and Shanghai.
In December, United invited me out to its maintenance hanger at SFO where most of the reconfiguring is taking place. Below you’ll find photos and info on the new design. Once you’ve had a look, or if you’ve flown on one of these birds, leave your comments about it below!

Check out how big the first class section looks without seats-- like a gymnasium! (Photo: Chris McGinnis)

At the back in coach, the B777 is now configured 3-3-3 vs. the old 2-5-2. The new Weber seat "pivots" back, instead of leaning back into the face of the person behind you. (Photo: Chris McGinnis)

Knee-room in Economy Plus is not bad! Economy Plus provides 34" of "pitch" -- three more inches than standard coach at 31". (Photo: Chris McGinnis)

Every coach seat gets a new 7" seat back screen with 150 hours of programming with a variety of movies (all free), television programs, games, and music. If you'd rather BYO entertainment, United's also installed two power outlets for every row of 3 coach seats-- which means you might have to share the juice. (Photo: Chris McGinnis)

United and British Airways are the only two carriers to offer front AND rear-facing business class seats. United said it can fit more business class seats into the cabin this way-- and has received few complaints from rear-facers. (Photo: Chris McGinnis)

Here's another angle so you can see what I mean by forward and rear-facing seats. All biz class seats now have a power plug, USB 2.0 plug and iPhone/iPod input plug. (Photo: Chris McGinnis)

Seats are configured 2-4-2 which means two middle seats for each row. But there's a nice wide armrest separating them. However, it will still take some maneuvering to get out of the middle seat if your seatmate is in full recline. (Photo: Chris McGinnis)

There's plenty of storage space for personal effects in the First Suite-- nice on those long hauls to Asia! (Photo: Chris McGinnis)

Many thanks to the fine folks at United Services at SFO for taking us behind the scenes! (Photo: Chris McGinnis)
So, what do you think? In coach, is 3-3-3 better than 2-5-2? The lie-flat seats in biz are clearly better than the previous version. And how do you think the First Suite stacks up against competitors? Please leave your comments below.
(Chris McGinnis publishes The BAT and The TICKET blogs for frequent travelers. Do you have comments or questions about this post? Email Chris.)
- United and British Airways are the only two airlines in the world to offer forward AND rear-facing business class seats. (Photo: Chris McGinnis)
Q: What is the longest flight from SFO?
Q: What’s the longest flight from SFO?
A: The longest flight from San Francisco International is Emirates’ nonstop, 15.5-hour flight to Dubai on a Boeing 777.
Q: When flying from San Francisco to Dubai, would your heading be west or east?
A: Neither! The 8,100-mile flight between SFO and Dubai heads due north—right over the North Pole!
Last fall, Emirates invited me to take this monumental, nonstop journey to the other side of the world. Here are some notes and photos from the flights—in both directions. C’mon along for this spectacular ride– and see the North Pole…
Emirates flies a Boeing 777-300 between SFO and Dubai in a three-class configuration: First, business and economy. Depending on time of year, economy class roundtrip nonstops cost between SFO and DXB are in the $1,000-$1,500 range; business class fares range from $5,000 to $7,000; first class roundtrip fares are $8,000+.
Emirates says its load factors out of SFO are very healthy– around 80% on average. It says that SFO is at the “top of the list” for deployment of one of Emirates 15 giant A380s, however, at this time the double-decker does not have the range to fly SFO-DXB with a full load during the hot summer months, so there are no set plans to switch to the A380 for now.
Emirates recently opened a brand new 9,500 square foot business class lounge at SFO’s International Terminal A (the southern side).
Forty-two business class seats are configured 2-3-2 on the B777, with a cocoon-like back shell that provides plenty of privacy. Most surfaces (such as the tray table, and even the toilet seat lid in the lavatory) are covered in a classy burled walnut veneer; there are power outlets for laptops, noise canceling headsets, and oversized inflight amenity bags– one for men, another for women– full of all sorts of goodies. While there is no in-flight internet, passengers can send and receive text messages from their seats at $1 per message. All seat functions (including recline, in-flight entertainment or IFE controls and even massage) are controlled by the hand held unit you see in the armrest pictured above.
After a 3:45 pm departure from SFO, we headed due north on a clear day, right over the top of Mt Shasta, Portland, Seattle, Vancouver and the snow-capped peaks of British Columbia at sunset. What a view! I tried to get some work done on the laptop, but found it difficult not to watch the show unfold out the window.
I was particularly impressed with Emirates’ IFE system, which provided a 3-D, virtual-reality-like experience that (to me) was much more entertaining than the thousands of movies, TV shows and games from which passengers can choose. For those who don’t want to view the scenery out the window, electronic window shades raise or lower at the touch of a button.
Upon boarding, flight attendants served a round a Veuve Cliquot champagne to business class passengers. After about two hours, flight attendants then proffered scented hot towels and warmed mixed nuts and then poured a nice Stag’s Leap Chardonnay, which was followed by a nice meal, briskly served, since many passengers were readying for sleep. I chose halibut, potatoes, grilled asparagus and tomatoes (my seatmate had the Lamb biryani). Food was on par with other foreign carriers I’ve flown– and head and shoulders above what’s typically found in business class on US carriers. Service was efficient, not obsequious or doting.
While I was hoping to stay awake long enough to peer out at the North Pole, the two glasses of Chardonnay, the meal, the melatonin and this nice linen covered mini-mattress (see above), full sized pillow and cozy comforter convinced me otherwise. (I did see The Pole on the return, though! Keep reading…)
Business class seats on Emirates B777 are of the “angled lie-flat” variety (vs true lie-flat) which disappointed me at first. However, the tilt was barely detectable once the seat was fully reclined– and get this: I fell asleep somewhere over the Yukon Territory, and woke up seven hours later somewhere over Iran! By far, the longest, best night’s sleep I’ve ever experienced on a plane.
After our 15.5 hour journey, we landed in Dubai the following day at about 7:45 pm. Dubai International Airport (DXB) is simply stunning. What you see above is baggage claim– which should give you some idea of what the entire airport is like– big, bright and beautiful. It felt like a brand new Las Vegas casino– minus the gambling, which is illegal in Dubai.
Sixty percent of Emirates passengers use Emirate’s giant DXB hub as a connecting point to the carrier’s extensive network of flights– especially to India. As a matter of fact, 50% of all Emirates passengers from SFO end up flying onward from DXB to Indian cities such as Hyderabad, Mumbai, Bangalore and Delhi.
India-bound passenger’s other options include flying from SFO via Asia or Europe. At one time, United and Emirates participated in a frequent flyer program partnership where Mileage Plus members could earn United miles when flying Emirates to Dubai. However, Emirates says that United decided to terminate that partnership last May.
All business and first class passengers get free transportation via a fleet of black Volvo station wagons stationed outside the airport to their hotels in Dubai (most are about 15-30 minutes away). There is also the quick, slick Dubai Metro rail system that connects the airport to the city– however, note that it has limited hours on Fridays, which are holy days in the Arab world.
This photo, taken from the roof of the Shangri-La hotel shows the towering Burj Khalifa, currently the tallest building in the world. In the lower right corner is a Dubai metro station. It all looked like something out of a science fiction movie.
On the day of my return flight, I arrived at the airport early to investigate and enjoy what I’d heard was one of the poshest business class lounges in the world. I was not let down– from the spray of fresh flowers at the entry, to the multiple buffets serving traditional English breakfast, full Indian meals, baked potatoes with all the toppings, salmon with capers, shrimp, endless refrigerated shelves of desserts, juices, tea, and coffee. The selection boggles the mind.
Morning is peak time in the Emirates business class lounge, and the place was packed– almost uncomfortably so. I was told that this enormous lounge could accommodate up to 1,600 travelers, and I think it was running pretty close to capacity that day. Seeing the crowds, and knowing that everyone in the lounge had paid several thousand dollars for their business class tickets made me wonder to myself, “What global financial crisis?” (See additional photos here.)
Flying back to SFO took us over the North Pole once again, and this time I stayed up for the action. In the photo above, you can see our routing over the top displayed on the IFE system.
That’s it! The money shot! In this photo, I’m looking out the window straight down on the North Pole. (See the big striped candy cane?
)
After the excitement of seeing the North Pole, it was time for a snooze. Note how Emirates has cleverly installed thousands of tiny fiber-optic white lights (that actually twinkle) into the ceiling of the aircraft to let you know that it’s time to sleep. Nice touch.
For Muslims, who must face east for their daily prayers, Emirates in-flight system displays this icon several times throughout the flight in the IFE system– the arrow points east toward Mecca, no matter which direction the plane is pointed in.
Almost home!
Forward facing cameras on the B777 broadcast the view as we approach SFO and touch down at about 1 pm pacific time.
(Chris McGinnis publishes The BAT and The TICKET blogs for frequent travelers. He was a guest of Emirates Airline on this roundtrip flight. Do you have comments or questions about this post? Email Chris.)
San Jose gets new Tokyo nonstops
Yesterday, Japan’s ANA (All Nipp0n Airways) announced that it would bring nonstop service back to Mineta San Jose International airport starting this April. (American Airlines offered SJC-NRT nonstops until 2005).
What’s most exciting about the announcement is that ANA will deploy the new Boeing 787 Dreamliner in the route. ANA is the launch customer for Boeing’s newest aircraft and the San Jose flights (as well as those to/from Seattle) will mark the first commercial Dreamliner flights in the US. Currently, ANA only flies the 787 on intra-Asian routes.
So far, all we have is an announcement– There is no firm start date for the flights and when I checked on ANA’s website today, San Jose is not yet listed as an origin or destination city.
Here’s part of ANA’s announcement:
Flying long-haul services to these two key West Coast destinations will enable ANA to maximize the Dreamliner’s efficiency and performance. The Dreamliner uses 20 per cent less fuel than similar-sized aircraft, making it the first mid-sized airplane capable of flying long-range routes, and offers new standards of passenger comfort because of its composite structure and interior design.
Shinichiro Ito, President and CEO of ANA Group, commented: “We are very pleased to announce the launch of further international Dreamliner services to these two new destinations on the west coast of the United States. We will make full use of the efficiencies of the 787 as well as capitalizing on our close relationship with United and Continental Airlines to enhance the competitiveness of our joint ventures with these two Star Alliance partners.”
“Seattle is an important international business hub and home to companies such as Microsoft, Amazon and, of course, Boeing itself while San Jose is in the heart of Silicon Valley. Passenger demand to fly to both destinations is high, not only from Japan but from many Asian cities. The launch of these new services will make ANA the only Japanese airline to operate the two routes, as well as the only carrier to operate the Narita-San Jose route.”
ANA currently operates daily nonstop flights from San Francisco to Japan using Boeing 777-300ER with new “Inspiration of Japan” interiors.
A few minutes with Richard Branson
Last week, Virgin America launched new nonstops between San Francisco and Palm Springs (one daily in each direction; $180 round trip).
As usual, the swashbuckling Brit billionaire Sir Richard Branson showed up from the other side of the world to lead the celebration for the new service.
The fete included free cosmopolitans for everyone at SFO’s new Terminal 2, speeches by dignitaries, paparazzi and a troupe of crooning Rat Pack lookalikes as passengers waited to board. Plus, there was the obligatory ribbon cutting with Palm Springs mayor Steve Pougnet. (SEE PHOTOS BELOW)
After the short flight south, an 8-foot wide red carpet welcomed passengers at Palm Springs International– and led to a catered party at the terminal including a full bar and thumping DJ for the enjoyment of all.
In the midst of all this, I was able to snag a few minutes with Branson in seats 1A and 1B on the flight to Palm Springs.
He told me that his spin through SF was actually at the tail end of a weeklong business trip that made my eyes crusty with jet lag…
He started from home base in London and flew to Nairobi, Kenya for a conference about overcoming barriers to business success in Africa. Then it was on to Johannesburg, South Africa to promote his new book “Screw Business As Usual” and to open one of his new Virgin Active gyms.
From there he jetted up to Israel to promote his new space travel venture, Virgin Galactic.
From Israel he buzzed over to Portugal to investigate the country’s decriminalization of personal possession of drugs– “It is time to end the war on drugs worldwide. We must stop criminalising drug users,” he says on his blog.
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After Portugal, there was quick stop back in the UK before flying to San Francisco for the Palm Springs launch plus an appearance at an environmental conference with Governor Jerry Brown out at the California Academy of Sciences in Golden Gate Park.
As soon as Branson got off the plane in Palm Springs, he made some witty remarks on the tarmac and cuddled with a couple leggy flight attendants (our arrival in Palm Springs was surprisingly wintry). Then it was off to a waiting helicopter that sped him to LA where he filmed a television commercial with Nike that evening.
After that, he told me he was headed to Necker Island, his private Caribbean island, to celebrate his 29-year-old daughter Holly’s wedding, “under the stars on the ruins of the main house, where I was married many years ago.” (The house was destroyed earlier this year by a fire caused by lightening.)
During his 24 hours in San Francisco, Branson told me he bedded down at the posh St Regis (“lovely Christmas decorations in the lobby; that hotel does on the ground what Virgin does in the air,” he said.). He also said he had an excellent, fresh lunch next to the fireplace at the super-hot Cotogna in SOMA (reportedly with financier Dick Blum, spouse of Senator Dianne Feinstein).
Just before our chat, Branson had walked the length of the A320, shaking hands, flashing his big toothy smile back at the cameras, and chatting with the media and astonished passengers—he was totally “on.”
But after hearing him describe his business trip and brutal itinerary leading up to this flight, I had to ask, “How do you deal with all this…the cameras, the conferences, the jet lag?”
“Well, I drink lots of water, avoid alcohol and occasionally take melatonin or a sleeping pill to help get some rest.”
And then, looking wearily and longingly toward the front of the plane he said, “And sometimes I sneak into the lavatory for about three minutes just to be alone.”
Virgin America’s Puerto Vallarta fiesta flight (photos)
Last Friday Virgin America inaugurated new nonstop service between SFO and Puerto Vallarta. Below are photos from the kick off fiesta at the airport, and from the carrier’s first flight down to PVR on which The BAT was invited. To celebrate, Virgin’s offering sale fares as low as $316 round trip for travel through March if you book by Dec 5.



























































