Two stunning new airline lounges at SFO (Photos)

Gorgeous white marble and backlit Fabbian glass tiles make for a dramatic entrance at Cathay Pacific's new SFO lounge.
International business and first class travelers departing for Hong Kong, Dubai or beyond can now cool their heels while awaiting flights at two gorgeous new lounges at SFO. These perches are so plush that passengers may want to get to the airport early just to enjoy the surroundings and get a great pre-flight meal.
In December, Cathay Pacific and Emirates opened new lounges at SFO’s international terminal. Both invited me out last month for a look around, and allowed me to take photos to share with readers.
The gorgeous 5,500 sq ft Cathay Pacific lounge is located up an escalator just beyond the security screening area near most other airline lounges on south (A) side of the International Terminal. Prior to the opening of this lounge, Cathay Pacific passengers used facilities offered by Oneworld partner British Airways. Now they have a lounge all to themselves. The lounge’s minimalist design is based on Cathay’s flagship lounges at Hong Kong International– materials such as white italian marble, bamboo paneling and Fabbian crystal are the same. Another similarity: the chef-staffed noodle bar!
The Emirates lounge is located about halfway down SFO’s south side international terminal corridor on the left hand side. First, business and Skywards elite passengers enter and check in, then descend into the enormous 9,500 sq. ft. lounge located one floor down– with direct access to the waiting B777– there is no need to exit the lounge to board the plane. Again, the design of this club should be familiar to Emirates flyers– the rich contemporary look (wood, leather, brass, earth tones, sprays of fresh flowers and plants) is nearly identical to Emirates’ 25 lounges in Dubai and around the world. Similar to the carrier’s main hub lounges in Dubai, passengers are tempted by a visually stunning, seemingly limitless smorgasbord of dining options designed to appeal to western, Indian, Asian and Arab palates. There’s even a Muslim prayer room– with it’s own foot-washing station.
Let’s go take a look! Cathay first:

The big, bright Cathay lounge is open from 7:45 am until 11:50 am, and then again from 8:05 pm until midnight.

The unique and popular Cathay Solus Chair is a specially built unit offering a private space to eat, work and relax.

Cathay's signature fresh noodle bar turns out the perfect pre-flight comfort food-- made to order. There is also a wide variety of hot and cold Western and Asian dishes at the self-service counter

There are three unusually large shower suites, sheathed in marble and other unusual finishes like this white river stone tile.

Cathay offers two flights per day from SFO to Hong Kong-- noon and midnight. SFO-HKG nonstops last about 14 hours.
Now, let’s walk on down to the Emirates lounge….

Emirates passengers check in here, then descend to the lounge. It opens at noon and closes once all passengers have boarded for the 3:45 pm departure to Dubai (15.5 hours away!)

The enormous, light-filled lounge is filled with cozy seating nooks like this. Floor to ceiling windows look out onto the ramp and the waiting Emirates B777.

Passengers can even get a steak! There's also a full bar, a fine wine selection, including champagne.
How to use your phone overseas- and not spend a fortune
Did you get a shiny new iPhone or smart phone for Christmas? Are you worried that it might cost you a fortune if you dare to turn it on overseas? In this guest post, longtime BAT reader Jim Braude offers some excellent tips for staying connected when overseas– whether you use an iPhone or an Android device. Braude divides his time between Atlanta and Paris managing a delightful collection of guest apartments in both cities that he rents to travelers.
Learn From My Mistakes!
The first time I came here [to France] with my iPhone I didn’t pay attention to details or warnings, resulting in an $1800.00 bill after just two weeks. Now I’ve learned the tricks and happy to share them with you. — Jim Braude, ourhomeinparis.com
1 – Use the wi-fi! Most hotels and all of our apartments have unlimited wi-fi use. Of course, it makes sense to do as much data transfer as possible using the wi-fi network, as it’s the 3G that nails you if you go over your limit (see next point). More coffee houses are adding wi-fi too as a free perk, but be careful if non secured.
2 – AT&T has three features that greatly reduce the bill:
>Global messaging – 200 international text messages for 30.00
>International roaming – data – 125MB for $49.99 – this is greatly reduced recently. If you use it with ONAVO (see below) it’s more than enough for a once-an-hour check of emails for a full month.
>International roaming – voice – $5.99. Cheaper long distance to the US. But I use SKYPE when on wi-fi instead, which is even cheaper.
3 – SKYPE – nothing beats Skype to Skype video calls, free and with the newer Macs you get really clear sound and picture.
4 – ONAVO is a free app for iPhone that compresses data and greatly reduces the amount of data transmission– it literally halves your incoming data bill.
5 – PHONE TAG – for $9.99/month. I forward my incoming voice calls to my phonetag number, it then computer-generates a voice to email message, and sends me an email. This also makes it unnecessary to check voice mail which I prefer. It’s not perfect– occasionally the computer will make some odd choices in its translation from voice to text– but it includes an attachment of the actual voice message that you can listen to if needed as a back up.
6- CHANGE SETTINGS. Change how often your phone checks for email from every fifteen minutes to every hour during the day and change to MANUAL setting at night unless you have wi-fi setting and wi-fi remains on 24/7.
7- WHATSAPP - an almost free app (99 cents) for international texting, works great [across iPhone, Android and Nokia platforms].
8 – GET AN APARTMENT - when a homeowner gets cable service in France, it costs only 5 euros more per month for the owner to add unlimited free calling to the US or Canada from a fixed line. Warning: some carriers do NOT allow free calls to mobile phones–only to fixed lines– so confirm that first. And confirm whether the country you are calling is on the free list. When you install cable (and wi-fi and phone) in your apartment, calls to the US and Canada are almost always free, from both both fixed line and mobile.
9 – PICKPOCKETS – the number one most stolen item in France is the iPhone. DO NOT leave it on a table top at a cafe. A young man covered mine with a newspaper as he asked me a question and took my iphone away in seconds, but I caught him in the act. Avoid using on the subway as you are alerting those around you that you are a prime target. Never leave your iphone in backpack or purse that is behind you rather in front of you.
Do you have any other money-saving or hassle-reducing tips on using your mobile phone overseas? If so, please leave your advice in the comments box below!
Q: What is the longest flight from SFO?
Q: What’s the longest flight from SFO?
A: The longest flight from San Francisco International is Emirates’ nonstop, 15.5-hour flight to Dubai on a Boeing 777.
Q: When flying from San Francisco to Dubai, would your heading be west or east?
A: Neither! The 8,100-mile flight between SFO and Dubai heads due north—right over the North Pole!
Last fall, Emirates invited me to take this monumental, nonstop journey to the other side of the world. Here are some notes and photos from the flights—in both directions. C’mon along for this spectacular ride– and see the North Pole…
Emirates flies a Boeing 777-300 between SFO and Dubai in a three-class configuration: First, business and economy. Depending on time of year, economy class roundtrip nonstops cost between SFO and DXB are in the $1,000-$1,500 range; business class fares range from $5,000 to $7,000; first class roundtrip fares are $8,000+.
Emirates says its load factors out of SFO are very healthy– around 80% on average. It says that SFO is at the “top of the list” for deployment of one of Emirates 15 giant A380s, however, at this time the double-decker does not have the range to fly SFO-DXB with a full load during the hot summer months, so there are no set plans to switch to the A380 for now.
Emirates recently opened a brand new 9,500 square foot business class lounge at SFO’s International Terminal A (the southern side).
Forty-two business class seats are configured 2-3-2 on the B777, with a cocoon-like back shell that provides plenty of privacy. Most surfaces (such as the tray table, and even the toilet seat lid in the lavatory) are covered in a classy burled walnut veneer; there are power outlets for laptops, noise canceling headsets, and oversized inflight amenity bags– one for men, another for women– full of all sorts of goodies. While there is no in-flight internet, passengers can send and receive text messages from their seats at $1 per message. All seat functions (including recline, in-flight entertainment or IFE controls and even massage) are controlled by the hand held unit you see in the armrest pictured above.
After a 3:45 pm departure from SFO, we headed due north on a clear day, right over the top of Mt Shasta, Portland, Seattle, Vancouver and the snow-capped peaks of British Columbia at sunset. What a view! I tried to get some work done on the laptop, but found it difficult not to watch the show unfold out the window.
I was particularly impressed with Emirates’ IFE system, which provided a 3-D, virtual-reality-like experience that (to me) was much more entertaining than the thousands of movies, TV shows and games from which passengers can choose. For those who don’t want to view the scenery out the window, electronic window shades raise or lower at the touch of a button.
Upon boarding, flight attendants served a round a Veuve Cliquot champagne to business class passengers. After about two hours, flight attendants then proffered scented hot towels and warmed mixed nuts and then poured a nice Stag’s Leap Chardonnay, which was followed by a nice meal, briskly served, since many passengers were readying for sleep. I chose halibut, potatoes, grilled asparagus and tomatoes (my seatmate had the Lamb biryani). Food was on par with other foreign carriers I’ve flown– and head and shoulders above what’s typically found in business class on US carriers. Service was efficient, not obsequious or doting.
While I was hoping to stay awake long enough to peer out at the North Pole, the two glasses of Chardonnay, the meal, the melatonin and this nice linen covered mini-mattress (see above), full sized pillow and cozy comforter convinced me otherwise. (I did see The Pole on the return, though! Keep reading…)
Business class seats on Emirates B777 are of the “angled lie-flat” variety (vs true lie-flat) which disappointed me at first. However, the tilt was barely detectable once the seat was fully reclined– and get this: I fell asleep somewhere over the Yukon Territory, and woke up seven hours later somewhere over Iran! By far, the longest, best night’s sleep I’ve ever experienced on a plane.
After our 15.5 hour journey, we landed in Dubai the following day at about 7:45 pm. Dubai International Airport (DXB) is simply stunning. What you see above is baggage claim– which should give you some idea of what the entire airport is like– big, bright and beautiful. It felt like a brand new Las Vegas casino– minus the gambling, which is illegal in Dubai.
Sixty percent of Emirates passengers use Emirate’s giant DXB hub as a connecting point to the carrier’s extensive network of flights– especially to India. As a matter of fact, 50% of all Emirates passengers from SFO end up flying onward from DXB to Indian cities such as Hyderabad, Mumbai, Bangalore and Delhi.
India-bound passenger’s other options include flying from SFO via Asia or Europe. At one time, United and Emirates participated in a frequent flyer program partnership where Mileage Plus members could earn United miles when flying Emirates to Dubai. However, Emirates says that United decided to terminate that partnership last May.
All business and first class passengers get free transportation via a fleet of black Volvo station wagons stationed outside the airport to their hotels in Dubai (most are about 15-30 minutes away). There is also the quick, slick Dubai Metro rail system that connects the airport to the city– however, note that it has limited hours on Fridays, which are holy days in the Arab world.
This photo, taken from the roof of the Shangri-La hotel shows the towering Burj Khalifa, currently the tallest building in the world. In the lower right corner is a Dubai metro station. It all looked like something out of a science fiction movie.
On the day of my return flight, I arrived at the airport early to investigate and enjoy what I’d heard was one of the poshest business class lounges in the world. I was not let down– from the spray of fresh flowers at the entry, to the multiple buffets serving traditional English breakfast, full Indian meals, baked potatoes with all the toppings, salmon with capers, shrimp, endless refrigerated shelves of desserts, juices, tea, and coffee. The selection boggles the mind.
Morning is peak time in the Emirates business class lounge, and the place was packed– almost uncomfortably so. I was told that this enormous lounge could accommodate up to 1,600 travelers, and I think it was running pretty close to capacity that day. Seeing the crowds, and knowing that everyone in the lounge had paid several thousand dollars for their business class tickets made me wonder to myself, “What global financial crisis?” (See additional photos here.)
Flying back to SFO took us over the North Pole once again, and this time I stayed up for the action. In the photo above, you can see our routing over the top displayed on the IFE system.
That’s it! The money shot! In this photo, I’m looking out the window straight down on the North Pole. (See the big striped candy cane?
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After the excitement of seeing the North Pole, it was time for a snooze. Note how Emirates has cleverly installed thousands of tiny fiber-optic white lights (that actually twinkle) into the ceiling of the aircraft to let you know that it’s time to sleep. Nice touch.
For Muslims, who must face east for their daily prayers, Emirates in-flight system displays this icon several times throughout the flight in the IFE system– the arrow points east toward Mecca, no matter which direction the plane is pointed in.
Almost home!
Forward facing cameras on the B777 broadcast the view as we approach SFO and touch down at about 1 pm pacific time.
(Chris McGinnis publishes The BAT and The TICKET blogs for frequent travelers. He was a guest of Emirates Airline on this roundtrip flight. Do you have comments or questions about this post? Email Chris.)
SFO to get posh new biz/first class lounge

Entry at the Emirates Lounge in New Delhi-- expect similar touches like marble, polished wood and gold letters at SFO (Photo: C. McGinnis)
Dubai-based Emirates Airline has announced that it will open a new business and first class lounge on the A side of the international terminal at SFO later this year.
It will be Emirates’ only lounge on the West Coast…not even LAX gets one of these posh perches.
(Want to see what’s in store for SFO? Scroll down for my slideshow of photos inside Emirates lounges in Dubai and Delhi.)
Emirates currently operates a single daily Boeing 777 SFO-Dubai flight from the G (left) side of the international terminal where it provides business and first class passengers with access to United’s lounges.
The new 9,502 square foot club will be located on the A (right) side between gates 3 and 5 (on the left as you walk from security) and directly across the terminal walkway from the British Airways lounge.
As in other Emirates facilities around the world, cost does not seem to be much of an object with the SFO lounge—expect marble floors, gold Rolex Clocks, fresh flowers, HD televisions, exclusive restrooms and showers, a business center, workstations and free wi-fi. (See slideshow below for a peek of what’s in store.)
Crowding should not be an issue since the lounge will be exclusive to Emirates first, business and elite frequent flyers. (Emirates says that it will not share loung access with any other carriers.) An Emirates 777 holds only 50 first and business class passengers, but the lounge is designed to accommodate a maximum of 265, including a dining area for 77.
Chefs will prepare and present a wide array of hot and cold dishes from an on-site kitchen. There will also be a full bar (flights depart SFO at 4:45 pm…conveniently close to cocktail hour).
Unusual: Business and first class passengers will be able to board the flight from a jetway door located in the lounge leading directly to the plane.
On a recent trip through Dubai to India, Emirates invited me into its massive lounge at its hub there. Since the look and feel of its lounges are pretty standard around the world, what you see in these photos should match up pretty closely with what we’ll soon see at SFO:

Entry point at Emirates flagship business class lounge at Dubai-DXB which can accommodate 1,800 passengers-- and still gets quite crowded at peak times. There's a separate first class lounge I was unable to get into. (Photo: C. McGinnis)
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One of four dining areas at the Dubai lounge which can accommodate 1,800 passengers (Photo: C. McGinnis)
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(Chris McGinnis publishes The BAT and The TICKET blogs for frequent travelers.)
What’s your outlook for fall travel?
By the time you get back to the office on Tuesday, business travel season will have kicked in and road warriors can begin to reclaim their space at airports, on planes and at hotels. But given recent fluctuations in financial markets and economic uncertainty….what’s it going to be like out there over the next 4-6 months? Are travelers cutting back? Are fares and rates rising or falling?
At the recent Global Business Travel Association convention in Denver, I wrangled interviews with some of the most important executives in attendance— from the likes of American Express, British Airways, Southwest Airlines, Best Western and Singapore Air. I asked them about their outlook for the fall business travel season…. click on the video above to hear their answers.
What’s your outlook? Do you plan on traveling more, less or about the same amount this fall compared to last fall? Has the recent roller coaster ride in financial markets clipped your wings at all? Please take a peek at the 3-minute video, and leave your comments below!
Top 5 cities that discriminate against travelers
Do you feel ripped off when you book a great hotel or car rental rate, but end up paying a final bill loaded up with taxes and fees? (That are used to fund things you’ll likely never use such as local stadiums or convention centers…)
The Global Business Travel Association has released the 2011 findings from its annual study of car rental, hotel and meal taxes in the top 50 U.S. travel destination cities– and the results might surprise you. For example, cities in Florida and California are cited as having the lowest taxes.
All taxes are not the same…some specifically target travelers, like Phoenix’s $2.50 rental car fee that goes to the “Maricopa County Stadium for debt retirement.” Or the 5% rental car tax imposed by San Antonio to fund “youth and amateur sports facilities.”
Cities with the lowest total tax burden ($20-$25 per day) in central city locations:
1. Fort Lauderdale, FL
2. Fort Myers, FL
3. West Palm Beach, FL
4. Detroit, MI
5. Portland, OR
*12. San Jose ($23.69 per day)
*21. Oakland ($27.01 per day)
*24. San Francisco ($27.90 per day)
NOTE: The full list now includes many cities in California now that state sales tax has declined a full percentage point.
Cities with the highest total taxes (around $35 per day) on travelers are:
1. Chicago, IL
2. New York, NY
3. Seattle, WA
4. Boston, MA
5. Kansas City, MO
Discriminatory travel taxes are those imposed specifically on travel services above and beyond general sales taxes (like the ones imposed on airport car rentals to fund local projects).
The U.S. cities with the lowest discriminatory travel tax rates are:
1. Orange County, CA
2. San Diego, CA
3. San Jose, CA
4. Burbank, CA
5. Ontario, CA
Cities with the highest discriminatory travel taxes (those that single out travelers):
1. Portland, OR
2. Boston, MA
3. Minneapolis, MN
4. New York, NY
5. Chicago, IL
Do you have any examples of outrageous taxes you’ve been forced to pay recently? Do taxes that seem to discriminate against travelers encourage you to travel elsewhere, or do you just grumble and pay up? Please leave your comments below.
To drive or fly from SF to LA?
The reality of $4 per gallon gas is changing the way Americans travel this summer and there’s plenty of advice and tools out there about how to deal with it.
One of my favorites is the new Fly or Drive Calculator from BeFrugal.com. This site helps answer the age old question among frequent travelers… Whether it makes more financial since to drive or fly to your destination. What’s clever about this calculator is that it allows users to enter specific data about their trip, which helps it come up with a specific answer.
For example, you enter your origin and destination and number of travelers. For the “drive” calculation, it asks what type of car you drive, how many hours you plan to drive each day, estimated hotel costs along the way. For the “fly” side, it asks for origin and destination airports, number of bags to check, time needed at the airport, and the estimated cost of getting between the airport and the city.
I frequently hear from travelers in San Francisco wondering if it makes more sense to drive or fly to Los Angeles, about 380 miles away. According to the calculator, it makes a lot more financial sense for a single traveler (going next week) to drive ($140) than fly ($332).
But there are some factors to consider. For example, flying there takes a total of about three and a half hours door-to-door (depending of course how far your destination is from the airport). When driving, total time for the trip is about six and a half hours door-to-door.
As a business traveler, where time is money, I’d probably opt to fly instead of drive to LA.
But if I were traveling on a leisure trip to LA with someone else, the money saved by driving is significant.
According to the calculator, two travelers flying from San Francisco to LAX and back next week would cost nearly $500 total — that includes airfare and ground transport to/from both airports. Driving? Just $146.
Next time you ponder the fly-drive question, whether you are traveling to LA or elsewhere (Las Vegas? Portland? Palm Springs? Visalia?), be sure to use this helpful tool to make the best decision.
When you travel to LA, do you fly or drive? Why?
(A post similar to this recently appeared on the YouMustBeTrippin.com blog I write for Best Western.)
(Image: Mapquest.com)
Inflight mobile phone calls coming soon. Thoughts?

Passengers on this gorgeous Air New Zealand A320 can now make cell phone calls in flight. (Photo: Air New Zealand)
Whether you like it or not, in-flight mobile calls may soon be coming to an airline near you.
Air New Zealand recently signed up with Geneva-based OnAir, an onboard system that allows airline passengers to use mobile phones, laptops and other portable devices to communicate with the ground using voice and/or data connections.
While some carriers, such as British Airways and Qatar Airways, use OnAir to allow only data communications (text, e-mail), Air New Zealand joins several other airlines, such as Emirates, Malaysia Airlines, Royal Jordanian and TAP Air Portugal, that use the technology to allow mobile voice calls on certain flights. It’s a highly controversial notion in the US, where lawmakers have proposed laws that would ban in-flight voice calls.
OnAir and other companies such as Aeromobile employ picocell technology, deemed safe by aviation authorities. With the flip of a switch, any airline using OnAir can set the system to offer both data and voice calls on any flight. (Voice calling is available to anyone with a GSM phone and an international roaming agreement– calls typically run $2-$3 per minute)
To read the rest of this post and learn which other airlines could be offering cell phone service, click here and read it on my BBC.com Travel Blog
Business travel coming out of the doldrums (finally!)
After a couple years in the doldrums, business travelers are anticipating an increase in corporate travel for 2011 according to a new survey from Deloitte.
Some key findings:
>MORE TRIPS: By the end of 2011, 80 percent of business travelers surveyed predict they will take more or the same number of business trips than they did in 2010.
>MORE SPENDING: 79 percent said that they will also spend more or the same amount on business travel in 2011.
(Want to be the first to know? The subscribe via email to my important travel updates!)
>CUTTING BACK: Nearly all respondents said that they monitored business travel expenses more closely this past year by: shortening trips, reducing spending on food/restaurants, or choosing less expensive hotels.
>TIGHTER REINS: 59 percent said that their companies are more strictly enforcing travel guidelines such as getting pre-trip approvals and setting dollar spending limits for hotels.
>KEY AMENITIES: Four out of five respondents felt that high-speed Internet (79 percent) and free parking (77 percent) were the most important amenities to them when staying at a hotel for business.
What about you? Have you sensed a loosening of the purse strings at your company? Do you think you’ll be traveling and spending more next year? Please leave your comments below.
* The September survey polled a nationally representative sample of 1,001 business travelers and has a margin of error of +/- three percentage points.
17 Things Travelers Need To Know This Month
It’s been a while since I’ve done one of my Bay Area travel news round ups. Here are 17 things frequent travelers need to know this month:
(Photo: Ed Yourdon / Flickr)
>SIGH OF RELIEF. Ah, fall! If the madding crowds of tourists have knocked you around this summer, relief is on the way. Over the next few weeks, packed planes, sold out hotels, lines at the breakfast bar and shrieks and squeals in the hotel pool area should subside. Airlines and hotels are already rolling out the fall deals and discounts, which is a signal to me that they’re a little skittish about declining demand. That means lower prices, more deals and some welcome breathing room for travelers.
>FREE WI-FI AT SFO. San Francisco International has finally joined Oakland and San Jose airports offering FREE Wi-Fi throughout the airport. Log on and look for the “sfo free wifi” network. I’ve not used it yet. If you have, please let us know how it works below in comments.
>IHG HOTELS PAY BAG FEES. Here’s a deal that should be music to the ears of non-elite air travelers forced to pay those dastardly new fees for checked bags. IHG Hotels (which include Holiday Inn, Crowne Plaza, Staybridge Suites, Indigo among others) is offering to rebate $50 to travelers who book two or more weekend nights now through Dec 30. Must use Visa card to pay for your stay. Details.
>A NICE PAIRING. Two very popular brands among Bay Area frequent travelers have hooked up their loyalty programs: Southwest Rapid Rewards & Starwood Preferred Guest. Details.
>JETBLUE PASS SOLD OUT. It only took about three days for JetBlue to sell out of its unique one-month all-you-can-fly pass. The pass is a great idea for someone with a lot of time and flexibility on their hands. . .like the retired or unemployed. Not really something that a frequent traveler would be able to use…but still a fun concept! (Not to mention great PR for the airline.)
Delta’s soon-to-be-demolished Worldport at JFK (photo: Mokolabs)
>DELTA TO DEMOLISH JFK WORLDPORT. I love Delta’s Business Elite service between SFO and JFK. But I hate using Delta’s dilapidated, ex-Pan Am Worldport facility there. Good news: it will soon be demolished and Delta will move international flights to an updated Terminal 4. Not so good news: Delta’s holding on to its mediocre Terminal 2 for domestic flights.
>VIRGIN AMERICA EXPANDS. Earlier this summer, SFO-based Virgin America bought a bunch of new planes. . . Now they’ve got to find more places to fly them. In coming months, Virgin will add flights from SFO to: Orlando, Dallas, Cabo San Lucas, and Cancun. I’m still hoping that they’ll get into Chicago O’Hare one day soon, but I suspect entrenched legacy carriers American and United are successfully blocking that for now. We’ll see.
>NEW NERD BIRD. Southwest jumps into the Bay Area to Austin, TX fray with new Nerd Bird nonstops from San Jose starting Nov 7. (Looks like Southwest is trying to beat Virgin to the punch…it’s recently been hinting about its own SFO-Austin flights.)
>BUY ELITE SEATS. No longer an elite level on American Airlines? Now you can buy many elite privileges per flight with it’s new “Express Seats” plan. Example: Pay $39 extra when you check in for SFO-JFK and you’ll get a coach seat near the front and early boarding. Details. Worth it?
>AMERICAN SLIMMING DOWN AT SFO. American Airlines is eliminating its non-stop flights to Boston later this year, which seems strange given its big investment and pending move into Terminal 2 at SFO. Did you know that it’s putting in a 10,000 square foot Admirals club, complete with a real FIREPLACE? I learned that little tidbit last week while attending the NBTA convention in Houston.
Na Pali Coast, Kauai (Photo: Jeff Kubina / Flickr)
>KEEP AN EYE ON HAWAII FARES. Mahalo very much! Periodically over the last month, SFO-HNL fares to Honolulu have fallen to just $257 round trip on Delta. If you are interested in getting out from under all this fog, set up a fare alert on routes to Hawaii and then jump when you see a fare of less than $300. Here’s evidence of just how low those fares can go.
>MORE AIRPORT PERKS FOR AMEX PLATS. If you fork over $450 per year for your American Express Platinum card, your benefits just got better– cardholders now get access to US Airways airport clubs, as well as those from American, Delta and Continental airlines.
>SF-BASED PARTNERSHIP. Virgin America Elevate members can now earn one point per dollar spent at participating Joie de Vivre Hotels. To qualify, you must also be enrolled in Joie de Vivre’s loyalty program, Joy of Life Club. In addition to your Elevate points, you’ll also earn Joy of Life Club points for each stay through Dec 31, 2010.
>iPHONE TO THE RESCUE. There’s a very helpful new iPhone application from the TSA that allows users to check airport security wait times and flight delays in real time.
>FREAKISH FEES? The smart folks over at TripAdvisor have fashioned a very helpful “fees estimator” to its search engine– allowing users to enter the number of bags they plan to check as well as their frequent flyer program affiliation and status. Then the site calculates the TOTAL fee you’d pay and presents it for comparison on a matrix. Nice! See www.tripadvisor.com/flights and try it yourself.
Lie-flat business class seat on SAA A340
>EASIER SEAT SEARCHES. I’m a big fan of Seatguru.com when trying to pick the perfect seat for a long international or transcon flight. In the past it was tough because there are so many different airplane configurations flying around out there. Seatguru’s solved that by letting you enter your actual airline flight NUMBER first, which means you’ll always see the exact layout of your plane. (I just used it to check out the nice business class seat I’ll have on my South African Airways flight to Cape Town next week. Stay tuned for more on that trip.)
>WATCH THOSE VALUABLES. A 47-year-old Air France flight attendant is facing 10 years in jail after pleading guilty to stealing from business class passengers sleeping on long haul flights. She said that she targeted passengers who would fall asleep after a big meal with lots of alcohol.
Is business travel back? You betcha! (See 2 min vid)
(Are you having problems viewing or hearing this video? Please email me and describe issue if so: chris@travelskills.com I’ve gotten a few reports of issues and I’m trying to get to the bottom of the problem. Thanks–chris)
Last week I attended the National Business Travel Association convention and exposition in Houston, Texas. This is an annual gathering of about 6000 corporate travel buyers and sellers.
I attended the same conference last summer in San Diego, where the mood was a lot different. Last year, attendees were searching for ways to deal with “the new normal,” pondering which airline or hotel chain would file for bankruptcy next, and wondering if they’d still have their jobs and be back again for this year’s conference.
Check out my two-minute video from the trade show floor in Houston last week to learn how eight business insiders responded when I asked if business travel was back. Their answer was crystal clear.
How would YOU respond if I asked you the same question? Have you noticed much change from last year when it comes to your inclination to hit the roads and skies this year? Please leave your comments below.
(Like what I’m doing here? For more frequent travel updates, follow me on Twitter or Facebook!)
Higher airfares, but lower hotel rates on the way
Good news for the travel industry is not always good news for bargain hunting frequent travelers.
Growing demand on the part of both leisure and business travelers means . . . you guessed it . . . higher prices. Those dirt-cheap deals the travel industry has used to keep us on the road and in the skies over the last couple years will get tougher to find in coming months.
Here’s why:
>FARES: In February, the average price to fly one mile in the U.S. increased 5 percent says the Air Transport Association. Fares are rising because airlines have been able to reduce their supply of seats by parking planes in the desert. Now that competition among travelers for the remaining seats is heating up, fares will rise accordingly.
>FEES: In addition to higher fares, airlines will continue to tack on extra fees to help firm up their mushy bottom lines. In January alone, airlines pulled in half a billion dollars in “ancillary revenue,” a term used to describe just about any airline charge other than fare [such as fees for baggage, ticket changes, upgrades, food, etc.],” said Kevin Chrissey, an airline analyst with UBS who was speaking at the Strategic Travel Symposium, a recent conference to which I was invited by the National Business Travel Association.
>AIRLINE GROWTH: Delta Air Lines, now the largest airline in the world, had to adjust its profit forecast for this quarter based on a 30+ percent jump in corporate travel volume and revenue in February. Also, Delta just announced that it’s jumping back into the hyper-competitive California Corridor with four daily round trips between SFO and LAX using both B737 and regional jets. Last week, Virgin America announced new flights from SFO to Toronto and Orlando starting later this year (but it’s dumping service to Orange County).
>SUMMER: It’s going to be a busy summer. Remember last summer nearly every flight was full and/or oversold? UBS’s Chrissey warned it could happen again this summer now that demand is rising along with the economic outlook. If you’ve got plans to fly on peak days (Memorial Day, July 4, most of August and Labor Day) you should start looking at fares now and go ahead and book.
>HOTEL GLUT: For hotels, it’s a bit of a different story. There’s been a huge boom in hotel construction over the last five years. For example, United’s Hemispheres magazine this month includes a colorful article about a handful of the snazziest of the 59 (yes, 59!) new hotels that have opened in NYC in the last 18 months. So, with a lot of extra supply out there, and only a slow return in demand, hotel rates should remain relatively flat over the next year.
>BOOKINGS UP: With all the great hotel deals out there, demand is starting to pop. For example, advance bookings at the Best Western chain were up 16.4 percent during the second week in March compared to the same time last year. (They were up over 6 percent for the month of February.) That’s significant considering Best Western’s the largest hotel chain in the world. Disclosure: I write a blog for Best Western.
>BUYER’S MARKET: The buyer’s market for hotel rooms should continue over the next year, said hotel analyst Bjorn Hanson at the symposium in New York. “For many years, I’ve advised consumers to call the hotel directly and ask for a lower rate, and they’d get one about 20 percent of the time. These days, they are getting a lower rate 50 percent of the time,” he said.
>RATES: To further illustrate his point, Hanson said that rates at luxury hotels in New York City were down a whopping 40 percent in 2009 compared to a high in 2006. And he referred to three different forecasts showing nationwide rate declines of 2-3 percent for 2010.
So folks, I’m eager to hear about your observations and plans for travel this year. Have you noticed that prices are increasing? Are you planning to travel more this year than last year? When do you plan to firm up your summer travel plans?
The BAT on Bloomberg! (Talking Business Class)
Hey Folks: Our new little BAT blog is getting some good press! Check out our quote in the following Bloomberg article about the s-l-o-w return of business class amenities on international flights.
Here’s the link: http://www.bloomberg.com/apps/news?pid=20601103&sid=a10He8umbUY4
And here are a few lines from the intro:
By Mary Jane Credeur and Mary Schlangenstein
Feb. 26 (Bloomberg) — Delta Air Lines Inc. and AMR Corp.’s American Airlines, the world’s two largest carriers, are counting on lie-flat seats and Tahitian crab soup to help win back their most-profitable customers.
With the easing of an 18-month global slump in first- and business-class travel, Delta’s seats that recline 180 degrees into beds and American’s Asian-fusion appetizers are lures for the corporate passengers whose ranks dwindled when the global recession ravaged budgets for international flying.
Filling the premium seats at the front of airplane cabins is pivotal to U.S. airlines’ efforts to return to profit in 2010 after weak demand forced them into discounting to woo vacationers. Business fliers are prized because they typically pay the highest prices and take to the air more often.
“If you’re flying to Japan or Seoul, it makes all the difference in the world to put your legs up and really sleep and arrive rested and ready to go,” said Chris McGinnis, editor of The BAT, a San Francisco-based newsletter and blog for frequent travelers. “You’re going to feel really taken care of.”
U.S. airlines have been playing catch-up in recent years with overseas competitors such as Virgin Atlantic Airways Ltd. that moved more quickly to add amenities including seats that convert into beds.
Here’s the link: http://www.bloomberg.com/apps/news?pid=20601103&sid=a10He8umbUY4
Airline offer poses ethical dilemma
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This morning I got an email from Delta Air Lines offering me a fat $500 credit for a future Delta flight if I book a round trip “Business Elite” ticket between San Francisco and New York.
The same email offered a $200 credit if I book an expensive full-coach round trip on the same route.
(Here’s a link to the offer from Delta)
That’s a huge incentive for me to book Delta. It’s also a huge incentive for me to book its most expensive fares between SFO and New York. Here’s what I mean by expensive:
- Mid-February round trip Business Elite fares between SFO and JFK are currently $2265. (Here’s a video that shows what Delta’s Business Elite looks like.)
- Full-coach (Y, B or M) round trip fares range from $1000 to $2200.
The cheapest round trip coach fare (T) is just $250.
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Let’s say I take Delta up on its offer and spend thousands on a ticket instead of just $250.
After the trip, I submit my expenses to my company or to my client and get reimbursed.
Then Delta sends me the $200 or $500 credit good for any flight through June 15, 2010.
To whom does that credit belong?
Me? I’d love to use it on a fare to Hawaii this spring.
Or does it belong to my company or my client? I’m sure they’d appreciate an extra $500 discount on my next business trip.
To help me with this ethical dilemma, I called on Henry Harteveldt, the principal travel analyst at Forrester Research here in San Francisco.
He said, “A company could legitimately claim that if it paid for a fare that qualifies for the rebate, then the credit should go to the company. However, the credit may be issued in the name of the traveler– and the credit is non-transferable. A company could mandate that if an employee uses company funds to buy a ticket that qualifies for the credit, that the credit should be used to defray the cost of any future company-paid travel for that employee.”
But, he concedes, “I don’t know whether corporate travel departments are equipped to monitor this. Clearly there is an issue of trust involved.”
Caleb Tiller, a spokesperson for the National Business Travel Association, a trade group that represents the interests of corporate travel managers, says that the question about who owns the credit is moot at companies with strong managed travel programs. He says, “Effective travel policies generally dictate that travelers either use a preferred carrier or purchase the lowest logical fare.”
That’s true at many large corporations that can afford to have staffers and agencies manage travel-buying decisions.
But there’s still a lot of leeway at smaller companies.
What would YOU do with the credit? What’s the RIGHT thing to do? I’d be very interested to hear your comments!
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New jetlag drug causes a stir
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The older I get, the more I’m affected by jet lag, which is not a good thing for someone who makes his living in the travel industry.
Over the years, I’ve tried every drug from Ambien to Xanax; gone the homeopathic route with melatonin and herbs; tried starving myself, avoided alcohol, and experimented with caffeine. I’ve tried sleeping with hotel room drapes open and taking long walks in the sunshine upon arriving. I even tested an oversized visor with a battery-operated light under the bill that was supposed to offer some sort of “light therapy.”
The sad news is that none of them really worked. I still get that prickly, woozy, sweaty feeling on my first few days overseas. I sleep soundly for an hour or so, then lie awake in bed for the rest of the night, and then feel sorta hollow the next day. YUCK!
So every time I hear about a new substance or practice (other than denial) that might help ease the pain of jetlag, I’m eager to learn more.
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Introducing Nuvigil
There was much talk among the international travel crowd this month when the New York Times ran a story about a new jetlag drug called Nuvigil, on the market since last June.
Nuvigil is not a sleeping pill. Instead, it is a stimulant that travelers can take to treat the daytime sleepiness associated with jetlag—it does NOT help shift the body’s clock to a new time zone. (Nuvigil and its precursor, Provigil, are frequently used by people who suffer from narcolepsy and sleep apnea.)
Nuvigil’s maker, Cephalon, has plans to sell the drug to frequent business travelers—those who might pop over to Europe for a couple of days of meetings and then return. The Times article reports that in clinical trials among adults flying to Paris from the east coast, those who took Nuvigil did not nod off during the day as quickly as those who took a placebo.
I asked physician Jim Braude, who travels to Europe several times each year, for some insight and he said, “These drugs work by somehow stimulating the brain (although the mechanism is not clearly defined), and can cause heart palpitations and raise blood pressure. So as much as I personally want to eliminate jet lag, I’m not ready to try these given the risk/benefit formula.”
Several readers have used Provigil, but not the new Nuvigil. BAT reader Matt reports, “I use Provigil. It works well at keeping you up with out giving you the jitters. I can see how it can help when you first get some place and need to make it through the first few days until you get adapted to the new time zone.”
Another reader, MG, wrote, “I have used Provigil for almost a year now, and find it to be a ‘miracle’ drug for jetlag as well as many other ailments. It is astonishing! Somewhat like a stimulant in its results, it has almost no side effects and is a completely beneficial option for dealing with stresses to both the body and mind. Insurance companies (mine, two different ones) are reluctant to pay for it and it is quite expensive.”
Hmmm. I’d still like to try Nuvigil, but I think I’d experiment first on a trip that did NOT include an important meeting.
Since I’m alway curious to try anything to help with my jet lag issues, I’m considering trying a new herbal concoction for an upcoming trip to Tokyo made by Mountain View acupuncturist and herbalist Ted Ray. He says he’s “tested his Jet Lag Formula on Silicon Valley executives for about seven years and almost all notice an improvement in how they feel in the days after arrival– though some more than others.” The formula consists of a round of capsules containing a cocktail of various herbs that you take before during and after your flight.
How about YOU? How do you deal with jetlag?
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