Business Travel

CLEAR security lanes return to SFO

CLEAR, which offers expedited access to airport security lines for $179/year, announced today it will launch its service at San Francisco International Airport (SFO) on May 23, just ahead of the Memorial Day weekend travel crush.

CLEAR lanes will be located at every terminal at SFO, allowing every passenger on any airline to use their biometrics to speed through security. “We are thrilled to bring CLEAR’s biometric platform to San Francisco, a city synonymous with innovation and efficiency. SFO joins CLEAR’s growing network of airport partners bringing much needed speed and predictability to the travel experience,” said CLEAR CEO Caryn Seidman-Becker.

CLEAR Lanes are now available only at Orlando and Denver. SFO will be the third airport to join since the company sprang back to life after a hasty retreat in 2009. Dallas-Ft Worth Airport is apparently next on the list, although no formal date has been announced.

CLEAR says it has a base of more than 200,000 members across the U.S., including about 40,000 in San Francisco. San Francisco International is introducing CLEAR says the launch means 85 new private sector jobs, enhanced security, and new revenue for the airport. For more info, see www.CLEARme.com.

Interested? Is predictability at airport security worth $179 per year? Please leave your comments below.

United moving flights to Terminal 1 at SFO

Terminal 1 at SFO

Just in time for the peak summer travel season….and with little warning… it appears that United Airlines will move many of its southern California (and Vegas) flights to Terminal 1 at SFO. Its “primary domestic operations” will remain in Terminal 3.

In an email, airport spokesperson Charles Schuler confirmed  ”that there is a plan for UA to start operations from T1 sometime in early June.” Schuler also said that United would be utilizing old Continental Airlines gates in Terminal 1 which were abandoned when flight operations were consolidated into Terminal 3 last year.

So far United has only confirmed that it is adding “new gates at SFO.” I have not been able to confirm that the slides below (sent to me by a reader) are from United.  I’ll post confirmations and dates here when I do.


So… this means that if you are flying from SFO to Las Vegas, Orange County (SNA), San Diego, Ontario, Burbank or Santa Barbara, you’ll catch your flight at Terminal 1 starting in June or July. Those poor souls arriving on a United flight at SFO’s Terminal 3 and then connecting on a United flight to one of these cities will have to take a bus across the ramp all the way around to Terminal 1. Below, United says buses will run every 5 minutes.

Another downer: There are no United Clubs in Terminal 1, so if you were planning on a Club visit to load up before your flight to Vegas, you’ll be sorely disappointed. In addition, there are no dedicated United GS/Premier security lines at Terminal 1– flyers with status will share special lanes with the other airlines operating in Terminal 1.

Please leave your thoughts and questions about this change below….

Which US city is most expensive for travelers? Surprising answer

There are plenty of interesting nuggets in a new travel spending report from Concur, a company that provides travel expense management solutions for companies that spent a total of $50 billion last year for travel and entertainment.

A couple standouts from the infographic and Concur’s latest Spend Report:

>Our very own Santa Clara is the most expensive city for business travel in the US– beating out New York, San Francisco and Boston for the top honor. Why so spendy? Interestingly, the full report shows that ground transportation expenses are the culprit. According to the Concur report, expenses for rental cars and ground transportation run twice as much in this Silicon Valley city as they do in most other US cities. And who comes to the Valley without renting a car?

>Tokyo is the most expensive city in the world for business travel… but not a single US city ranks in the top 10 anymore. Bring a fat wallet if you are traveling to Australia or Scandinavia. Ouch!

Click on the graphic below for a better view:

Summer business class sale beckons bargain hunters

Lufthansa's A380 flying SFO-FRA has a whopping 98 business class seats

Economy class round trips between SFO and Europe during peak summer travel season (July/August) are now approaching $1,500 round trip– and will continue to creep up to near the $2,000 mark over the next few months.

However, airlines have a tough time selling those big business class seats on transatlantic flights because a lot of business travelers are on vacation during July and August. Due to the drop in demand for business class during summer, airlines are dropping prices– from the standard $6,000-$8,000 round trip to as little as $2,250 round trip.


For example, Lufthansa’s round-trip, all-in business class fares from SFO range from $2,250 to $3,500 depending on your final destination. (See chart below.) You must book your trip by May 31 for trips beginning June 29 and ending before September 1.

These fares are good on Lufthansa as well as its Star Alliance partners Air Canada, Swiss or United. United has matched Lufthansa’s business class sale. So have SkyTeam airlines such as Delta, KLM and Air France. Virgin Atlantic has joined in the fun. However British Airways does not appear to be joining in on the sale at this time.

Lufthansa fares from SFO:

With fares that low for business class…would you pay the premium for a big seat up front?

Is United melting down?

photo credit: Flickr / PDX.rollingthunder

As most frequent flyers in the Bay Area know by now, United undertook the massive job of “cutting over” to a new reservations system last week.

While United has been putting a good spin on how well the process is going, I’m hearing from readers and reading online reports that things are still a bit bumpy.

The timing is unfortunate because this week is the beginning of the peak spring break travel season when frequent travelers have to share their precious space at airports and on airplanes with marauding crowds of rowdy college students.

Here’s the latest from United, which hints at some issues:

United and Continental recently migrated to a single passenger service system.  This was the single largest technology conversion in aviation history, and the vast majority of our systems are functioning as planned. After the conversion, we have had dependable airline operations and good on-time performance. However, we have had some technical issues that have affected our customers, as would be expected with a very complex systems change. We have already solved many of them and are working to rapidly solve the remaining issues.

You may have a longer wait time to reach our phone-contact centers and we are working to reduce the time it takes for you to reach us.  We have increased staff at our contact centers to serve you better.  We apologize if you have had difficulty with your travel planning, and we are grateful for your patience.

We have been rapidly identifying technical issues and improving the performance and functionality of our systems.  We will be making even more progress in the days ahead.

I called United’s toll free number on Monday morning (Mar 12), and was told that my wait time would be 35 minutes.

Business travel writer Joe Brancatelli opines that bad weather in United hubs is magnifying the issue for travelers trying to get around or out from under flight delays or cancellations are spending hours on hold– or being told to call back. NOTE: Meteorologists are forecasting a week of foul weather here in the Bay Area that is sure to affect on time performance at SFO, OAK and SJC.

Blogger Gary Leff says that non-elite travelers are having a tougher time than elites when it comes to getting through on the phone to United. He suggests that travelers phone Australian call centers instead, which are not experiencing the same overloads.

A reader on Leff’s blog suggests an interesting new service I’ve never heard of… but sounds like a great idea:

Try using LucyPhone.com. It’ll let you initiate the call and then hang up and it will play a pre-recorded message (by you) to the agent who answers the phone while it calls you back. No more waiting on hold!!

The Houston Chronicle reports massive delays, long lines and frustrations over the weekend at United’s Houston Intercontinental hub– but reported that delays are more likely due to the peak collegiate spring break crowds (combined with bad weather) than the cutover.

So let’s hear it from the Bay Area! How’s it been going on your United flights over the last week? Is the situation getting better or worse? Please leave you comments below.

The 8 best beds on a Boeing 777 (Video)

Last week I had the chance to ride on one of Cathay Pacific’s brand new Boeing 777-300ERs from the factory in Seattle to Hong Kong.

This was a “delivery flight” from Boeing to Cathay Pacific, so there were only about 80 passengers on a jumbo jet that can carry about 350. While the seats and service were fine, I was curious to see the large crew rest area on this plane.

Since long-range aircraft like the Boeing 777 can fly nonstop for 16-18 hours, airlines are required to offer rest areas for inflight crews who work on shifts. On this plane, the rest area is located above the economy class section at the rear of the plane. It’s accessed via a non-descript door in the galley area. There’s another rest area (which I did not see) for pilots at the front of the plane.

Come on along and have a look– it might be the only time you’ll ever see a crew rest area since visits by passengers on regularly scheduled flights are forbidden.

(Chris McGinnis publishes The BAT and The TICKET blogs for frequent travelers.  Do you have comments or questions about this post? Email Chris.)

SFO gets new nonstops to Washington DC Reagan National Airport

Reagan Washington National Airport is so close to DC that you can see the city's monuments from runways. (Photo: MWAA)

Starting May 14, United Airlines will (finally) offer nonstop Boeing 737-700 flights between San Francisco (SFO) and the close-in, convenient Reagan Washington National Airport (DCA).

Since Washington National is slot controlled, United is only able offer a single daily flight departing SFO at 12:30 pm and arriving Washington at 8:45 pm. On the return, the flight will depart DC at 8:00 am and arrive at SFO at 11:10am.

Because the service is still subject to government approval, a United Airlines spokesperson declined to offer more details until the flights are loaded in its reservation system and for sale.

For those with business in downtown DC, the new flight will eliminate the lengthy, frustrating 45-60 minute ride from Dulles International into the city. Currently, United and Virgin America fly nonstop between SFO and Dulles.

Ronald Reagan Washington National Airport is located across the Potomac from the Capitol, and the drive into the city takes about 15 minutes—by cab or by the convenient METRO rail system with a stop inside the airport.

SFO is finally getting these flights as a result of new FAA legislation signed into law by President Obama on February 14. The legislation grants a total of 16 exemptions to old “perimeter rules” that forbid nonstops into Reagan National from airports located more than 1,250 miles away.

Eight of those slots will be awarded to legacy carriers such as United, Delta, US Airways or American—and another eight will be awarded to new entrant carriers such as SF-based Virgin America. However, Virgin America has confirmed that the low-fare carrier must apply for the right to offer nonstops between SFO and DCA – as there is a different process for legacy airlines versus smaller carriers.

“As the only airline headquartered in San Francisco, it is absolutely our hope to serve SFO-DCA since the Bay Area has essentially been shut out of nonstop DCA service until now. Any move to increase service is a good thing for consumers and we hope that we will be able to bring low-fare competition to the route—when more airlines compete, consumers win,” said Virgin America spokesperson Abby Lunardini.

Will you fly into Reagan National instead of Washington-Dulles? What are your thoughts on this new option? Please leave your comments below.

Two stunning new airline lounges at SFO (Photos)

Gorgeous white marble and backlit Fabbian glass tiles make for a dramatic entrance at Cathay Pacific's new SFO lounge.

International business and first class travelers departing for Hong Kong, Dubai or beyond can now cool their heels while awaiting flights at two gorgeous new lounges at SFO. These perches are so plush that passengers may want to get to the airport early just to enjoy the surroundings and get a great pre-flight meal.

In December, Cathay Pacific and Emirates opened new lounges at SFO’s international terminal. Both invited me out last month for a look around, and allowed me to take photos to share with readers.

The gorgeous 5,500 sq ft Cathay Pacific lounge is located up an escalator just beyond the security screening area near most other airline lounges on south (A) side of the International Terminal. Prior to the opening of this lounge, Cathay Pacific passengers used facilities offered by Oneworld partner British Airways. Now they have a lounge all to themselves. The lounge’s minimalist design is based on Cathay’s flagship lounges at Hong Kong International– materials such as white italian marble, bamboo paneling and Fabbian crystal are the same. Another similarity: the chef-staffed noodle bar!

The Emirates lounge is located about halfway down SFO’s south side international terminal corridor on the left hand side. First, business and Skywards elite passengers enter and check in, then descend into the enormous 9,500 sq. ft. lounge  located one floor down– with direct access to the waiting B777– there is no need to exit the lounge to board the plane. Again, the design of this club should be familiar to Emirates flyers– the rich contemporary look (wood, leather, brass, earth tones, sprays of fresh flowers and plants) is nearly identical to Emirates’ 25 lounges in Dubai and around the world. Similar to the carrier’s main hub lounges in Dubai, passengers are tempted by a visually stunning, seemingly limitless smorgasbord of dining options designed to appeal to western, Indian, Asian and Arab palates. There’s even a Muslim prayer room– with it’s own foot-washing station.

Let’s go take a look! Cathay first:

The big, bright Cathay lounge is open from 7:45 am until 11:50 am, and then again from 8:05 pm until midnight.

The unique and popular Cathay Solus Chair is a specially built unit offering a private space to eat, work and relax.

Cathay's signature fresh noodle bar turns out the perfect pre-flight comfort food-- made to order. There is also a wide variety of hot and cold Western and Asian dishes at the self-service counter

Plenty of space to spread out and work or chill, bathed in natural light

There are three unusually large shower suites, sheathed in marble and other unusual finishes like this white river stone tile.

A large carrera marble communal table in the dining area.

Cathay offers two flights per day from SFO to Hong Kong-- noon and midnight. SFO-HKG nonstops last about 14 hours.

Now, let’s walk on down to the Emirates lounge….

Emirates passengers check in here, then descend to the lounge. It opens at noon and closes once all passengers have boarded for the 3:45 pm departure to Dubai (15.5 hours away!)

The enormous, light-filled lounge is filled with cozy seating nooks like this. Floor to ceiling windows look out onto the ramp and the waiting Emirates B777.

There are several of Emirates signature Rolex wall clocks throughout the lounge.

A private prayer room.

This is the foot washing station adjacent to the prayer room.

Passengers get restaurant-style service at the largest private dining room at SFO.

Foodies will delight in the array of gorgeous hot and cold options-- all labeled.

Vegetarian options abound to appeal many travelers who travel through Dubai to get to India.

Passengers can even get a steak! There's also a full bar, a fine wine selection, including champagne.

Nice touch: Free wi-fi throughout the lounge. There is also a business center with several internet connected PCs.

How to use your phone overseas- and not spend a fortune

(Photo: Jorge Quinteros / Flickr)

Did you get a shiny new iPhone or smart phone for Christmas? Are you worried that it might cost you a fortune if you dare to turn it on overseas? In this guest post, longtime BAT reader Jim Braude offers some excellent tips for staying connected when overseas– whether you use an iPhone or an Android device. Braude divides his time between Atlanta and Paris managing a delightful collection of guest apartments in both cities that he rents to travelers.

Learn From My Mistakes!

The first time I came here [to France] with my iPhone I didn’t pay attention to details or warnings, resulting in an $1800.00 bill after just two weeks. Now I’ve learned the tricks and happy to share them with you. — Jim Braude, ourhomeinparis.com

1 – Use the wi-fi! Most hotels and all of our apartments have unlimited wi-fi use. Of course, it makes sense to do as much data transfer as possible using the wi-fi network, as it’s the 3G that nails you if you go over your limit (see next point). More coffee houses are adding wi-fi too as a free perk, but be careful if non secured.

2 – AT&T has three features that greatly reduce the bill:

>Global messaging – 200 international text messages for 30.00

>International roaming – data – 125MB for $49.99 – this is greatly reduced recently. If you use it with ONAVO (see below) it’s more than enough for a once-an-hour check of emails for a full month.

>International roaming – voice – $5.99.   Cheaper long distance to the US.   But I use SKYPE when on wi-fi instead, which is even cheaper.

3 – SKYPE nothing beats Skype to Skype video calls, free and with the newer Macs you get really clear sound and picture.

4 – ONAVO is a free app for iPhone that compresses data and greatly reduces the amount of data transmission– it literally halves your incoming data bill.

5 – PHONE TAG – for $9.99/month.  I forward my incoming voice calls to my phonetag number, it then computer-generates a voice to email message, and sends me an email. This also makes it unnecessary to check voice mail which I prefer. It’s not perfect– occasionally the computer will make some odd choices in its translation from voice to text– but it includes an attachment of the actual voice message that you can listen to if needed as a back up.

6- CHANGE SETTINGS. Change how often your phone checks for email from every fifteen minutes to every hour during the day and change to MANUAL setting at night unless you have wi-fi setting and wi-fi remains on 24/7.

7- WHATSAPP - an almost free app (99 cents) for international texting, works great [across iPhone, Android and Nokia platforms].

8 – GET AN APARTMENT - when a homeowner gets cable service in France, it costs only 5 euros more per month for the owner to add unlimited free calling to the US or Canada from a fixed line.  Warning: some carriers do NOT allow free calls to mobile phones–only to fixed lines–  so confirm that first. And confirm whether the country you are calling is on the free list.  When you install cable (and wi-fi and phone) in your apartment, calls to the US and Canada are almost always free, from both both fixed line and mobile.

9 – PICKPOCKETS – the number one most stolen item in France is the iPhone. DO NOT leave it on a table top at a cafe. A young man covered mine with a newspaper as he asked me a question and took my iphone away in seconds, but I caught him in the act. Avoid using on the subway as you are alerting those around you that you are a prime target. Never leave your iphone in backpack or purse that is behind you rather in front of you.

Do you have any other money-saving or hassle-reducing tips on using your mobile phone overseas? If so, please leave your advice in the comments box below!

Q: What is the longest flight from SFO?

Seatback screen aboard an Emirates B777 showing the route of our 15.5 hour flight from SFO to>>>

Q: What’s the longest flight from SFO?

 

A: The longest flight from San Francisco International is Emirates’ nonstop, 15.5-hour flight to Dubai on a Boeing 777.

 

Q: When flying from San Francisco to Dubai, would your heading be west or east?

 

A: Neither! The 8,100-mile flight between SFO and Dubai heads due north—right over the North Pole!

 

Last fall, Emirates invited me to take this monumental, nonstop journey to the other side of the world. Here are some notes and photos from the flights—in both directions. C’mon along for this spectacular ride– and see the North Pole…

Photo: Chris McGinnis

Emirates flies a Boeing 777-300 between SFO and Dubai in a three-class configuration: First, business and economy. Depending on time of year, economy class roundtrip nonstops cost between SFO and DXB are in the $1,000-$1,500 range; business class fares range from $5,000 to $7,000; first class roundtrip fares are $8,000+.

 

Emirates says its load factors out of SFO are very healthy– around 80% on average. It says that SFO is at the “top of the list” for deployment of one of Emirates 15 giant A380s, however, at this time the double-decker does not have the range to fly SFO-DXB with a full load during the hot summer months, so there are no set plans to switch to the A380 for now.

 

Emirates recently opened a brand new 9,500 square foot business class lounge at SFO’s International Terminal A (the southern side).

 

Forty-two business class seats are configured 2-3-2 on the B777, with a cocoon-like back shell that provides plenty of privacy. Most surfaces (such as the tray table, and even the toilet seat lid in the lavatory) are covered in a classy burled walnut veneer; there are power outlets for laptops, noise canceling headsets, and oversized inflight amenity bags– one for men, another for women– full of all sorts of goodies. While there is no in-flight internet, passengers can send and receive text messages from their seats at $1 per message. All seat functions (including recline, in-flight entertainment or IFE controls and even massage) are controlled by the hand held unit you see in the armrest pictured above.

(Photo: Chris McGinnis)

After a 3:45 pm departure from SFO, we headed due north on a clear day, right over the top of Mt Shasta, Portland, Seattle, Vancouver and the snow-capped peaks of British Columbia at sunset. What a view! I tried to get some work done on the laptop, but found it difficult not to watch the show unfold out the window.

 

I was particularly impressed with Emirates’ IFE system, which provided a 3-D, virtual-reality-like experience that (to me) was much more entertaining than the thousands of movies, TV shows and games from which passengers can choose. For those who don’t want to view the scenery out the window, electronic window shades raise or lower at the touch of a button.

 

Photo: Chris McGinnis

Upon boarding, flight attendants served a round a Veuve Cliquot champagne to business class passengers. After about two hours, flight attendants then proffered scented hot towels and warmed mixed nuts and then poured a nice Stag’s Leap Chardonnay, which was followed by a nice meal, briskly served, since many passengers were readying for sleep. I chose halibut, potatoes, grilled asparagus and tomatoes (my seatmate had the Lamb biryani). Food was on par with other foreign carriers I’ve flown– and head and shoulders above what’s typically found in business class on US carriers. Service was efficient, not obsequious or doting.

(Photo: Chris McGinnis)

While I was hoping to stay awake long enough to peer out at the North Pole, the two glasses of Chardonnay, the meal, the melatonin and this nice linen covered mini-mattress (see above), full sized pillow  and cozy comforter convinced me otherwise. (I did see The Pole on the return, though! Keep reading…)

 

Business class seats on Emirates B777 are of the “angled lie-flat” variety (vs true lie-flat) which disappointed me at first. However, the tilt was barely detectable once the seat was fully reclined– and get this: I fell asleep somewhere over the Yukon Territory, and woke up seven hours later somewhere over Iran! By far, the longest, best night’s sleep I’ve ever experienced on a plane.

 

(Photo: Chris McGinnis)

After our 15.5 hour journey, we landed in Dubai the following day at about 7:45 pm. Dubai International Airport (DXB) is simply stunning. What you see above is baggage claim– which should give you some idea of what the entire airport is like– big, bright and beautiful. It felt like a brand new Las Vegas casino– minus the gambling, which is illegal in Dubai.

 

Sixty percent of Emirates passengers use Emirate’s giant DXB hub as a connecting point to the carrier’s extensive network of flights– especially to India. As a matter of fact, 50% of all Emirates passengers from SFO end up flying onward from DXB to Indian cities such as Hyderabad, Mumbai, Bangalore and Delhi.

 

India-bound passenger’s other options include flying from SFO via Asia or Europe. At one time, United and Emirates participated in a frequent flyer program partnership where Mileage Plus members could earn United miles when flying Emirates to Dubai. However, Emirates says that United decided to terminate that partnership last May.

 

(Photo: Chris McGinnis)

All business and first class passengers get free transportation via a fleet of black Volvo station wagons stationed outside the airport to their hotels in Dubai (most are about 15-30 minutes away). There is also the quick, slick Dubai Metro rail system that connects the airport to the city– however, note that it has limited hours on Fridays, which are holy days in the Arab world.

(Photo: Chris McGinnis)

This photo, taken from the roof of the Shangri-La hotel shows the towering Burj Khalifa, currently the tallest building in the world. In the lower right corner is a Dubai metro station. It all looked like something out of a science fiction movie.

 

(Photo: Chris McGinnis)

On the day of my return flight, I arrived at the airport early to investigate and enjoy what I’d heard was one of the poshest business class lounges in the world. I was not let down– from the spray of fresh flowers at the entry, to the multiple buffets serving traditional English breakfast, full Indian meals, baked potatoes with all the toppings, salmon with capers, shrimp, endless refrigerated shelves of desserts, juices, tea, and coffee. The selection boggles the mind.

 

Morning is peak time in the Emirates business class lounge, and the place was packed– almost uncomfortably so. I was told that this enormous lounge could accommodate up to 1,600 travelers, and I think it was running pretty close to capacity that day. Seeing the crowds, and knowing that everyone in the lounge had paid several thousand dollars for their business class tickets made me wonder to myself, “What global financial crisis?” (See additional photos here.)

(Photo: Chris McGinnis)

Flying back to SFO took us over the North Pole once again, and this time I stayed up for the action. In the photo above, you can see our routing over the top displayed on the IFE system.

(Photo: Chris McGinnis)

That’s it! The money shot! In this photo, I’m looking out the window straight down on the North Pole. (See the big striped candy cane? ;) )

(Photo: Chris McGinnis)

After the excitement of seeing the North Pole, it was time for a snooze. Note how Emirates has cleverly installed thousands of tiny fiber-optic white lights (that actually twinkle) into the ceiling of the aircraft to let you know that it’s time to sleep. Nice touch.

(Photo: Chris McGinnis)

For Muslims, who must face east for their daily prayers, Emirates in-flight system displays this icon several times throughout the flight in the IFE system– the arrow points east toward Mecca, no matter which direction the plane is pointed in.

(Photo: Chris McGinnis)

Almost home!

(Photo: Chris McGinnis)

Forward facing cameras on the B777 broadcast the view as we approach SFO and touch down at about 1 pm pacific time.

 

(Chris McGinnis publishes The BAT and The TICKET blogs for frequent travelers. He was a guest of Emirates Airline on this roundtrip flight. Do you have comments or questions about this post? Email Chris.)

SFO to get posh new biz/first class lounge

Entry at the Emirates Lounge in New Delhi-- expect similar touches like marble, polished wood and gold letters at SFO (Photo: C. McGinnis)

Dubai-based Emirates Airline has announced that it will open a new business and first class lounge on the A side of the international terminal at SFO later this year.

It will be Emirates’ only lounge on the West Coast…not even LAX gets one of these posh perches.

(Want to see what’s in store for SFO? Scroll down for my slideshow of photos inside Emirates lounges in Dubai and Delhi.)

Emirates currently operates a single daily Boeing 777 SFO-Dubai flight from the G (left) side of the international terminal where it provides business and first class passengers with access to United’s lounges.

The new 9,502 square foot club will be located on the A (right) side between gates 3 and 5 (on the left as you walk from security) and directly across the terminal walkway from the British Airways lounge.

As in other Emirates facilities around the world, cost does not seem to be much of an object with the SFO lounge—expect marble floors, gold Rolex Clocks, fresh flowers, HD televisions, exclusive restrooms and showers, a business center, workstations and free wi-fi. (See slideshow below for a peek of what’s in store.)

Crowding should not be an issue since the lounge will be exclusive to Emirates first, business and elite frequent flyers. (Emirates says that it will not share loung access with any other carriers.)  An Emirates 777 holds only 50 first and business class passengers, but the lounge is designed to accommodate a maximum of 265, including a dining area for 77.

Chefs will prepare and present a wide array of hot and cold dishes from an on-site kitchen. There will also be a full bar (flights depart SFO at 4:45 pm…conveniently close to cocktail hour).

Unusual: Business and first class passengers will be able to board the flight from a jetway door located in the lounge leading directly to the plane.

On a recent trip through Dubai to India, Emirates invited me into its massive lounge at its hub there.  Since the look and feel of its lounges are pretty standard around the world,  what you see in these photos should match up pretty closely with what we’ll soon see at SFO:

Entry point at Emirates flagship business class lounge at Dubai-DXB which can accommodate 1,800 passengers-- and still gets quite crowded at peak times. There's a separate first class lounge I was unable to get into. (Photo: C. McGinnis)

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One of four dining areas at the Dubai lounge which can accommodate 1,800 passengers (Photo: C. McGinnis)

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Check out this lox and bagel spread (Photo: C. McGinnis)

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Loungers for naps (photo: C. McGinnis)

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Shrimp (Prawn) sandos (Photo: C. McGinnis)

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One of a wide selection of desserts and pastries (Photo: C. McGinnis)

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Full bar stocked with premium brands (Photo: C. McGinnis)

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Rolex wall clocks at Dubai Int'l-- a standard in all Emirates lounges (Photo: C. McGinnis)

 

(Chris McGinnis publishes The BAT and The TICKET blogs for frequent travelers.)

 

What’s your outlook for fall travel?

By the time you get back to the office on Tuesday, business travel season will have kicked in and road warriors can begin to reclaim their space at airports, on planes and at hotels. But given recent fluctuations in financial markets and economic uncertainty….what’s it going to be like out there over the next 4-6 months? Are travelers cutting back? Are fares and rates rising or falling?

At the recent Global Business Travel Association convention in Denver, I wrangled interviews with some of the most important executives in attendance— from the likes of American Express, British Airways, Southwest Airlines, Best Western and Singapore Air. I asked them about their outlook for the fall business travel season…. click on the video above to hear their answers.

What’s your outlook? Do you plan on traveling more, less or about the same amount this fall compared to last fall? Has the recent roller coaster ride in financial markets clipped your wings at all? Please take a peek at the 3-minute video, and leave your comments below!

Top 5 cities that discriminate against travelers

Do you feel ripped off when you book a great hotel or car rental rate, but end up paying a final bill loaded up with taxes and fees? (That are used to fund things you’ll likely never use such as local stadiums or convention centers…)

The Global Business Travel Association has released the 2011 findings from its annual study of car rental, hotel and meal taxes in the top 50 U.S. travel destination cities– and the results might surprise you. For example, cities in Florida and California are cited as having the lowest taxes.

All taxes are not the same…some specifically target travelers, like Phoenix’s $2.50 rental car fee that goes to the “Maricopa County Stadium for debt retirement.” Or the 5% rental car tax imposed by San Antonio to fund “youth and amateur sports facilities.”

Cities with the lowest total tax burden ($20-$25 per day) in central city locations:

1.     Fort Lauderdale, FL

2.     Fort Myers, FL

3.     West Palm Beach, FL

4.     Detroit, MI

5.     Portland, OR

*12. San Jose ($23.69 per day)

*21. Oakland ($27.01 per day)

*24. San Francisco ($27.90 per day)

NOTE: The full list now includes many cities in California now that state sales tax has declined a full percentage point.

Cities with the highest total taxes (around $35 per day) on travelers are:

1.     Chicago, IL

2.     New York, NY

3.     Seattle, WA

4.     Boston, MA

5.     Kansas City, MO

Discriminatory travel taxes are those imposed specifically on travel services above and beyond general sales taxes (like the ones imposed on airport car rentals to fund local projects).

The U.S. cities with the lowest discriminatory travel tax rates are:

1.     Orange County, CA

2.     San Diego, CA

3.     San Jose, CA

4.     Burbank, CA

5.     Ontario, CA

Cities with the highest discriminatory  travel taxes (those that single out travelers):

1.     Portland, OR

2.     Boston, MA

3.     Minneapolis, MN

4.     New York, NY

5.     Chicago, IL

Do you have any examples of outrageous taxes you’ve been forced to pay recently? Do taxes that seem to discriminate against travelers encourage you to travel elsewhere, or do you just grumble and pay up? Please leave your comments below.



To drive or fly from SF to LA?

(Image: Mapquest.com)The reality of $4 per gallon gas is changing the way Americans travel this summer and there’s plenty of advice and tools out there about how to deal with it. 

One of my favorites is the new Fly or Drive Calculator from BeFrugal.com. This site helps answer the age old question among frequent travelers… Whether it makes more financial since to drive or fly to your destination. What’s clever about this calculator is that it allows users to enter specific data about their trip, which helps it come up with a specific answer.

For example, you enter your origin and destination and number of travelers. For the “drive” calculation, it asks what type of car you drive, how many hours you plan to drive each day, estimated hotel costs along the way. For the “fly” side, it asks for origin and destination airports, number of bags to check, time needed at the airport, and the estimated cost of getting between the airport and the city.

I frequently hear from travelers in San Francisco wondering if it makes more sense to drive or fly to Los Angeles, about 380 miles away. According to the calculator, it makes a lot more financial sense for a single traveler (going next week) to drive ($140) than fly ($332).

But there are some factors to consider. For example, flying there takes a total of about three and a half hours door-to-door (depending of course how far your destination is from the airport). When driving, total time for the trip is about six and a half hours door-to-door.

As a business traveler, where time is money, I’d probably opt to fly instead of drive to LA.

But if I were traveling on a leisure trip to LA with someone else, the money saved by driving is significant.

According to the calculator, two travelers flying from San Francisco to LAX and back next week would cost nearly $500 total — that includes airfare and ground transport to/from both airports. Driving? Just $146.

Next time you ponder the fly-drive question, whether you are traveling to LA or elsewhere (Las Vegas? Portland? Palm Springs? Visalia?), be sure to use this helpful tool to make the best decision.

When you travel to LA, do you fly or drive? Why?

(A post similar to this recently appeared on the YouMustBeTrippin.com blog I write for Best Western.)

(Image: Mapquest.com)

Inflight mobile phone calls coming soon. Thoughts?

Passengers on this gorgeous Air New Zealand A320 can now make cell phone calls in flight. (Photo: Air New Zealand)

Passengers on this gorgeous Air New Zealand A320 can now make cell phone calls in flight. (Photo: Air New Zealand)

Whether you like it or not, in-flight mobile calls may soon be coming to an airline near you.

Air New Zealand recently signed up with Geneva-based OnAir, an onboard system that allows airline passengers to use mobile phones, laptops and other portable devices to communicate with the ground using voice and/or data connections.

While some carriers, such as British Airways and Qatar Airways, use OnAir to allow only data communications (text, e-mail), Air New Zealand joins several other airlines, such as Emirates, Malaysia Airlines, Royal Jordanian and TAP Air Portugal, that use the technology to allow mobile voice calls on certain flights. It’s a highly controversial notion in the US, where lawmakers have proposed laws that would ban in-flight voice calls.

OnAir and other companies such as Aeromobile employ picocell technology, deemed safe by aviation authorities. With the flip of a switch, any airline using OnAir can set the system to offer both data and voice calls on any flight. (Voice calling is available to anyone with a GSM phone and an international roaming agreement– calls typically run $2-$3 per minute)

To read the rest of this post and learn which other airlines could be offering cell phone service, click here and read it on my BBC.com Travel Blog

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