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United’s state of the union


Jeff Smisek, United chairman, president and CEO addresses crowd at Houston Intercontinental Airport on May 20, 2013 (United Airlines)

Here are some highlights from United CEO Jeff Smisek’s presentation during the carrier’s 4th quarter 2013 conference call on Thursday.

Much of it you may already know (or have read about in The BAT!). But it’s a good round up of what’s going on at the largest carrier in the Bay!

Take a read through and please leave your comments below!

>United earned a $1.1 billion profit in 2013.

>There are now over 35,000 Economy Plus seats in United’s fleet.

>All international long haul aircraft now have the new lie-flat business class seat.

>170 aircraft now have satellite based wifi onboard and it’s adding wifi to one aircraft per day.

>There is now access to in seat power on on half its mainline fleet.

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>Newer, larger overhead bins have been installed on the majority of its Airbus fleet.

>The upgrades on all p.s. flights between NYC and California are complete.

>A brand new terminal opened at Houston Intercontinental Airport last year.

>It opened three brand new United Clubs in 2013.

>The new United iPhone app rolled out and customer feedback about it is positive. The Android version should be out in May.

>Revenue tracking of PQMs is now available online and on the app.

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>Customer satisfaction scores increased 25% in Q4.

>United is opening the “ultramodern Boarding Area E at our powerhouse west coast hub in San Francisco.”

>United will move into Concourse B at Boston Logan and into the new T2 at London Heathrow in Q2 2014.

>New United Clubs will open in Boston and London Heathrow.

>United is installing more power poles and power bars at all gate areas.

>Manufacturers will deliver 63 brand new aircraft (mainline and regional) to United in 2014.

- Chris McGinnis

And just in case you missed it, here’s what else you need to know about Bay Area Travel over the last month:

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American & US Airways at T2 + Sonoma airport expands + UberX + Delta/Virgin + EVA expands

United transcon bonus + United 787 domestic + Fewer 747s + Delta vs Alaska

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Anticipating T3E + Google Int’l + New Virgin Visa + More Southwest nonstops

Southwest: Blackfish backlash

United: T3E & UA500 & 49ers-Seahawks Game fares

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