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United to remain in Terminal 1 at SFO until 2014

Construction progress on Boarding Area E at United's Terminal 3 at SFO. (Photo: SFO)

Construction progress on Boarding Area E at United’s Terminal 3 at SFO as of March 14. (Photo: SFO)

Have you flown United Express out of San Francisco International Airport (SFO) lately?

If so, you likely know that most (but not all) United Express flights now use Terminal 1 instead of United’s Terminal 3.

Passengers who don’t know- and enter the airport at United’s T3- must descend a metal stairway and into a small shuttle bus that moves through the bowels of the airport and then deposits them on the ramp by Terminal 1.

Since The BAT broke this news last June, United has been using Terminal 1 for its Express flights while it waits for reconstruction of Boarding Area E (the old American gates) to be completed, allowing it to consolidate its operations in Terminal 3.

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Originally, the reconstruction of Boarding Area E was to be complete in October 2013. This week SFO spokesperson Doug Yakel told The BAT that completion of Boarding Area E has been pushed back “until late January 2014.”

Yakel explained that the delay is due to, “the addition of items in the project scope, including additional airline and concession space as well as expanded wayfinding. The biggest single item was the addition of another elevator, which required the creation of a new elevator shaft.”

Yakel also confirmed a rumor we reported last week that is only going to add more to the confusion: SFO has allocated Gate 47 in Terminal 1, Boarding Area C (the Delta terminal) to United starting July 1. But, he said, “It remains to be see how United ends up using it.”

So far, our requests to United for more information have not been answered.

Have you experienced United’s musical gates at SFO? Please leave a comment about your experience(s) below.

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-Chris McGinnis

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Catching up on Bay Area Travel News - March 24 2013

 

Inaugural Hawaiian Airlines A330 gets a water cannon salute upon arrival in Auckland, New Zealand. (Photo: Hawaiian Air)

Inaugural Hawaiian Airlines A330 gets a water cannon salute upon arrival in Auckland, New Zealand. (Photo: Hawaiian Air)

A NEW WAY TO AUCKLAND. On Wednesday, Hawaiian Airlines added yet another new international route from Bay Area airports via its Honolulu hub: Auckland. Flights operate Monday, Wednesday and Friday only using a 294-seat Airbus A330. We checked on roundtrips in mid April and found fares as low as $766 round trip including all taxes and fees. (That is a remarkably good deal.) Business class is in the $5,000 to $6,000 range. Only Air New Zealand offers nonstops to Auckland from SFO. The New Zealand city is the seventh new international destination Hawaiian has added since 2010, which include Tokyo, Osaka, Fukuoka, and Sapporo, Seoul, and Brisbane. Flights from Honolulu to Sendai, Japan start in June service to Taipei cranks up in July. Hawaiian has also launched a Facebook promo campaign for two free tickets. Would you consider flying Hawaiian to New Zealand or Asia? Why or why not?

Screenshot of Hawaiian Air booking

Screenshot of Hawaiian Air booking

NEW UNITED APP. This week United introduced a new app for Windows Phone 8 that allows users to book flights (including award travel), check in, get mobile boarding passes, monitor flight status and view Mileage Plus accounts. The United Windows Phone 8 app is available from the Windows Phone Store. Since the Bay Area seems to be Apple country, I have a question: Do you or anyone you know have a Windows phone? How is it?

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Knee room in an "Even More Space" seat on a recent JetBlue flight SFO-BAS. (Photo: Chris McGinnis)

Knee room in an “Even More Space” seat on my recent JetBlue flight SFO-BOS. (Photo: Chris McGinnis)

JETBLUE ADDING PREMIUM FLIGHTS? JetBlue is hinting around that it might add some sort of premium seating on its transcon flights from Bay Area airports, according to AP. Have you flown JetBlue back east? What did you think of the product? From my experience, the JetBlue coach seat is quite comfortable, but without wi-fi for those 5-6 hour flights, it’s a tough sell for wired travelers. However, JetBlue says it is getting new satellite-based wi-fi this year.

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MUSICAL GATES AT SFO. Here’s an interesting email from a dumbfounded reader who wasn’t warned about the fiasco of flying on United Express out of SFO. “So weird. We came to the United terminal at SFO to fly to Burbank but now we have to take this weird shuttle to another terminal. Had to go thru an ‘employee only!’ Entry down some rickety stairs and on to a tiny little bus thing.  So odd!!!” It could get even more confusing…we hear from SFO insiders that United will soon start using gates in the Delta gates (C) at Terminal 1, too. Stay tuned…

ON-TIME PERFORMANCE AT SFO. When you hear Virgin America and United chest beating about their stellar on-time performance at SFO in January, don’t forget this important fact: January 2013 was the third driest January in SF history! Just wait til the fog rolls in!

Dramatic rooftop pool at the brand new Okura Prestige hotel in Bangkok (Photo: Chris McGinnis)

Dramatic rooftop pool at the brand new Okura Prestige hotel in Bangkok (Photo: Chris McGinnis)

BUSINESS TRIP: BANGKOK. Are you headed to Bangkok…or do you just dream about going there? Check out the advice and photos in Chris McGinnis’s latest BBC Business Trip: Bangkok- read up on the rash of new luxury hotels, where to get great Thai food, where to get a suit made, and why you should NOT ask for chopsticks.

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A special charter to London for Bay Area techies

A screenshot from BA's UnGrounded campaign.

A screenshot from BA’s UnGrounded campaign.

When airlines hold press conferences, they usually want to show off how passengers can get a good night’s rest in a business class seat that converts to cozy flat bed. Or they will announce their latest celebrity chef-inspired meals or big seat back video screens to keep travelers entertained on long haul flights.

That was definitely not the case at a British Airways presser in downtown San Francisco last night.

In a total about face, BA’s press conference was all about how they are going to ask 100 big shot Bay Area and Silicon Valley innovators to work during an 11-hour, chartered Boeing 747 flight from SFO to London.

And as soon as they arrive, they’ll have to present their findings to a like-minded group of global thought leaders.

Huh?

BA called the presser at to announce UnGrounded a new “innovation lab in the sky” that is designed to get Silicon Valley thought leaders, entrepreneurs, VCs and academics together in the confines of a jumbo jet to help solve global problems.

UnGrounded is the evolution of a business networking concept BA launched during the dark days of 2009 called Face-to-Face, which brought together hundreds of entrepreneurs hoping to expand their businesses overseas on free networking flights to London. (See The BAT report about BA’s Face-to-Face flights here Below is a video shot during that 2009 flight).

“Great innovation only happens face-to-face and our airline facilitates that,” said BA’s EVP, Simon Talling-Smith.

The first UnGrounded flight will depart SFO on June 12. The 100 industry leaders onboard will be tasked with coming up with a platform to help match tech talent with tech opportunities around the world.

“The talent crunch is a real issue for companies in major tech hubs around the world. We need to give more people the opportunity to discover and be discovered,” said Amir Dossal, a special representative from the UN on hand at the event. He said the gap between tech talent and tech opportunity is widest in the “STEM” fields of Science, Technology, Engineering and Math.

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BA 747 at SFO (Photo: AngeloAngelo / Flickr)

BA 747 at SFO (Photo: AngeloAngelo / Flickr)

To come up with an innovative way to solve that problem, 100 thought leaders will be holed up on a big 747 that can hold up to 345 passengers. BA has hired Palo Alto’s well-known design firm IDEO to help orchestrate this very special flight—and get the job done.

To help them find and invite those 100 bright minds, BA tapped into the networks of several Bay Area big shots such as Leor Stern of Google, Gerald Brady of the Silicon Valley Bank, Celestine Johnson of Innovation Endeavors, Marguerite Gong Hancock of Stanford, Rhonda Abrams of The Planning Shop, Duncan Logan of RocketSpace, and Todd Lutwak at Andreesen Horowitz. BA has also partnered with the UN and the Decide Now Act (DNA) Summit in London.

I asked if there was any way my readers could apply to be one of the chosen few for this flight. The response was sort of a “don’t call us, we’ll call you.” The special 100 will be “hand selected and curated” by the UnGrounded Advisory Board. Or you could try explaining why you’d be perfect for this flight by sending an email to: ba.ungrounded@ba.com

Interested? Here’s more.

-Chris McGinnis

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United refreshes PS flights SFO-JFK [infographic]

Business class on United's "refreshed" B757 P.S. flights to JFK (Photo: United Airlines)

Business class on United’s “refreshed” B757 P.S. flights to JFK (Photo: United Airlines)

Today United launched its first “fully refreshed” Boeing 757 P.S. (Premium Service) class flight between Los Angeles LAX and New York JFK. The newly refurbished plane could appear on the San Francisco-JFK run as soon as this week.

United says that there is no way to choose a newly configured flight just yet- but by June, seatmaps on its website will be updated to show which flights are new…or not.

United has 13 P.S. configured Boeing 757s and offers 46 PS flights each week between SFO and JFK… but it’s going to be a while until all are refreshed. Here’s United’s disclaimer:

United anticipates launching more reconfigured aircraft into service in June. Until then, most flights on these routes will offer the traditional p.s. service. United expects to reconfigure the entire p.s. fleet by the end of the year. Until the project is complete, the airline will operate these flights with a mix of aircraft.

The fully refreshed interior offers 28 flat-bed business class seats, replacing the 12 angled lie-flat and 26 reclining seats in the premium cabins on the traditional p.s. fleet. The new configuration also features 48 extra-legroom Economy Plus seats and 66 seats in United Economy. In the older aircraft, all economy seats were Economy Plus- this means that coach travelers without status will have to pony up cash or miles to get into the roomier seats.

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The reconfigured p.s. aircraft will offer travelers:

  • New Seats:In business class, 180-degree flat-bed seats, which offer up to 6’4″ of sleeping space and more storage.
  • Inflight Entertainment: Access to personal on-demand entertainment featuring a newly designed interactive touchscreen and more than 150 hours of programming. Individual monitors are 15.4″ in  business classand 9″ in United Economy.
  • Inflight Dining: New dining optionsand wine selections recommended by Doug Frost, United’s Master Sommelier.
  • Inflight Connectivity:  Gogo inflight Internet service. The aircraft also features power outlets and USB ports in every seat.

Here’s an infographic about the new interiors created by United:

UnitedPremiumService-Infographic-FINAL-original

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Catching up on Bay Area Travel News, March 17 2013

In this issue: New flights to Newark; free mags at Bay Area airports; new lie-flat seats to Japan; more car sharing at Bay Area Airports; take our POLL about car-sharing!; how to jump in a seat on a private jet.

Jersey in Noe Valley (Chris McGinnis)

Jersey in Noe Valley (Chris McGinnis)

25% OFF JERSEYLICIOUS FLIGHTS. To celebrate its new nonstops between SFO/LAX and Newark, New Jersey (EWR), Virgin America is offering a nice 25% discount on a future flight  to or from EWR. (somewhat restricted- no Fridays or Sundays). To get the discount, you must enter its “Fly Like a Boss” Facebook campaign. You can also win a chance to fly on the inaugural LAX-EWR run with Richard Branson and Mashable’s Peter Cashmore. Details here. Virgin says that since it announced the launch of EWR flights, fares on the EWR-West Coast routes have dropped by as much as 30 percent “and travelers now have an airline option that guarantees Wi-Fi, live TV and new aircraft on every flight.” Current roundtrip fares on the SFO-EWR run for mid-May flights are about $365. Virgin is also offering a double or triple points promo on flights between now and June 30, but you have to register to get the bonus.

FREE PREMIUM MAGS AT SFO/OAK/SJC. Here’s a helpful new app for Bay Area Travelers (BATs) who frequently find themselves stuck at the airport during delays, yearning for a good read, but hesitating to weigh down their bags with heavy magazines. The new Foli iPad app offers free access to premium magazine content (the stuff that’s normally behind a pay wall at glossies like Vogue, Car & Driver, GQ or Bon Appetit)—but it only works at the airport. Foli uses geolocation technology to limit access to Bay Area airports only—as well as a few coffee shops and hotels.  Download the Foli app for free at the iTunes store. It’s definitely worth a download because you never know when the fog will roll in.

Delta's flat bed seating on a 767. (Photo: Delta Air Lines)

Delta’s flat bed seating on its Boeing 767s. (Photo: Delta Air Lines)

MORE LIE-FLAT SEATS TO JAPAN. Starting April 1, Delta will offer business class seats that recline to a full 180 degree flat bed for sleeping on its Boeing 767-300ER flights between SFO and Tokyo Narita. That means that all business class seats on all airlines (United, ANA, Delta) on the heavily traveled SFO-NRT route are now flat.  Japan Airlines flies between SFO and the closer-to-downtown Tokyo Haneda Airport, but offers the less popular “angled lie flat” business class seat.  (Did you know that JAL’s SFO-Haneda flights are numbered 001 and 002?) Headed to Tokyo? Then be sure and check out my latest dispatch from the Land of the Rising Sun for BBC: Business Trip: Tokyo.

Are YOU signed up for BAT updates? If not, why not? Email in the upper right column, please! 

One of BMW's electric DriveNow cars in SF (Photo: DriveNow)

One of BMW’s electric DriveNow cars in SF (Photo: DriveNow)

DRIVING TO SFO. The BAT recently included mention of FlightCar’s car sharing service but we’ve heard from readers about other similar options. For example, DriveNow is a car sharing service that allows travelers to drive all-electric BMW cars from several locations in and around downtown San Francisco to parking lots near SFO or Oakland airports for less than the average cost of airport shuttle services and more than 50% cheaper than cab fares. The first 30 minutes costs $12 and then 32 cents for every additional minute. (There’s a $39 fee to join the car sharing service.) The service is part of BMW’s sustainable transportation initiative and currently only available in the Bay Area. A similar car sharing service for airport trips called Hubber is in the works, too, with locations at SFO and LAX expected to open this April.

DRIVING TO/FROM NYC AIRPORTS. Hertz on Demand has a similar service in New York City—members can drive a Hertz car between airports and several locations in Manhattan for less than half of what you’d pay a cab or car service…and with the Hertz plan, there is no membership fee. (Hertz on Demand has a location in downtown SF, but currently does not offer one-way drop offs at local airports.)

What do you think about new car-sharing options for airport transfers?

View Results

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A Gulfstream IV (Photo: Nima Pirzadeh)

A plush Gulfstream IV awaits private-jetsetters (Photo: Nima Pirzadeh)

PRIVATE JET SHARING, TOO. Since we are on the topic of sharing transportation, let’s take a look at a brand new service called Jumpseat, which has been billed as “the Airbnb for private jets.” Since many seats on private jets fly empty, Jumpseat is a new app that connects people looking to share those seats with those looking to fly, producing significant savings for both parties. Shopping is free and takes only a few clicks. Registered members can book a JumpSeat without paying a membership fee. For example, when I recently searched for flights from the Bay Area, I found several flights in March and April from San Jose to Santa Ana, CA available for $1000-$2,250 each way. In March, there’s a nice big Citation X jet flying from LA to Eagle (Vail), Colorado with two seats available at $5000 each. Eight seats on a March flight from New York to Aspen on a posh Hawker 4000 are going for $20,000 each. Flying private is not cheap, but there are few hassles—no airport security, for example, when using private jet terminals. Interested? Then check out this article about it on Forbes.com.

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Catching up on Bay Area Travel News (March 10 2013)

Virgin America wingtip over downtown San Francisco (Photo: Chris McGinnis)

Virgin America wingtip over downtown San Francisco (Photo: Chris McGinnis)

AIRLINES (OVER) REACT TO VIRGIN MOVES? It’s interesting to see how other airlines have reacted to Virgin America’s recent, and relatively minor expansion plans.

>For example, a day after Virgin’s announcement of plans to serve the San Jose-Los Angeles LAX market, Delta announced it would jump on the route, too, but with regional jets versus mainline aircraft offered by Virgin and Southwest. Alaska serves the route with a turboprop.

>Within days of Virgin’s announcement of a single daily nonstop between SFO and Austin, United countered with the addition of TWO more nonstops on the route, for a total of six daily (beware, most of those 3-4 hour hauls are on United’s regional jets). JetBlue also jumped into the fray with one additional daily SFO-AUS flight with continuing service to Ft. Lauderdale.

>Anchorage? After Virgin announced a single daily flight, United came back by increasing its daily summer season flights from just one to two daily.

>Back in December, Virgin announced new nonstops (3x daily) to United’s fortress hub at Newark starting on April 2. Notice how United (over) reacted to that? It increased daily SFO-EWR nonstops to 16 each way (!) from the current seven per day starting June 6. (Hat tip to routesonline.com for staying on top of all these changes!)

VIRGIN CONTRACTING TOO. Despite new routes, Virgin, which is still struggling to get into the black, is trimming schedules to cities it already serves. Examples: Starting May 1, SFO-Cancun is reduced to once weekly; SFO-Ft Lauderdale reduced to once daily instead of twice; SFO-New York JFK down to four daily instead of five. Orlando down from daily to just 4x per week. Philly: once daily down from twice. Washington Dulles down to three daily from four.

A China Eastern Airbus A330. (Photo: Kentaro / Flickr)

A China Eastern Airbus A330. (Photo: Kentaro / Flickr)

NEW NONSTOP TO SHANGHAI. Currently, only United offers nonstops (on a B747) on the red-hot route between SFO and Shanghai. But China Eastern Airlines cranks up new daily nonstop service between SFO and Shanghai (PVG) on April 26 using an Airbus A330. Currently, it’s US website is down and its San Francisco office is just getting established, so stay tuned for more information as we get it. SFO-PVG Fares are already declining—coach is down to just $1100 round trip compared to about $2,200 prior to MU’s arrival. Business Class is now about $4,500 round trip. China Eastern recently joined the SkyTeam alliance. Last year it won “World’s most improved airline” from the SkyTrax World Airline Awards. Have you flown China Eastern? How was it?

TIPS FOR USING PHONES OVERSEAS. One of the most-viewed posts on The BAT over the last year was our primer on saving money when using smart phones overseas. CNN liked it, too, and interviewed BAT editor Chris McGinnis about it at SFO. Check it out here:

VIRGIN AMERICA, SINGAPORE RECIPROCATE. Starting this month, members of Virgin’s Elevate program can earn and burn their points when flying Singapore Airlines. Since Virgin’s program is revenue (points)-based…and Singapore’s is miles-based, it gets complicated. Here’s a helpful breakdown of the deal from The Wandering Aramean blog. To celebrate the launch of the partnership, Virgin America is offering the chance for one Elevate member to win two round-trip economy class tickets on Singapore Airlines to Hong Kong or Seoul.  You’ll earn 500 Elevate points just for entering the Win a Stylish Ride on Singapore Airlines contest on Virgin’s Facebook page.

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NICE WORK, UNITED. Did you catch this bittersweet tale about how United held a flight for a San Francisco man whose mother was dying in Texas? He made it to Lubbock just in time, thanks to the work of United crews.

NO HASSLE TRAVEL TRIFECTA ON KCBS. My post last week about how using the “no hassle travel trifecta” could alleviate worry about impending slowdowns at airport security and immigration lines due to the sequester received a ton of play locally. KCBS called BAT editor Chris McGinnis for a chat about the strategy. You can listen in here!

BRITISH AIRWAYS A380. British Airways is deploying its first big Airbus A380 to California on October 15. Alas, it’s going to LAX instead of SFO. But nonetheless, BA’s Executive VP Simon Talling-Smith reached out to The BAT with some interesting info:  When it comes to configuration, BA is putting all premium class seats (14 in first and 97 in business) at the front of the plane, on both the main and upper decks—this makes for a quieter flight, and faster boarding/deboarding. (Most other carriers have business class on the upper deck—front to back.) BA says that it knows that premium passengers don’t like to fly at the back of the plane, even if in a business class seat. BA’s move represents the first time an A380 will be deployed between the US and London. LAX is BA’s second largest market after NYC. Introductory roundtrip business class fares between LAX and London will be just $3,800 round trip. Premium economy is $1380; coach is $830. Currently, BA does not have plans to bring its A380 to SFO. Would you add an extra leg from SFO to LAX in order to jump on this big new bird?

BritishAirwaysA380SeatMap

 

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PLEASE, RECRUIT YOUR FRIENDS. If you like The BAT, would you please tell your friends and colleagues about it? The ONLY way we grow is via word of mouth from happy readers. Like every online publication, we need more eyeballs and appreciate your support.  Here’s something you can copy and paste into an email TODAY!

Have you ever heard about The Bay Area Traveler—The BAT- for frequent travelers? It’s a free local travel blog that I subscribe to. It’s full of helpful news and advice for frequent travelers who live in the Bay Area…just like us. For example, I first learned that PreCheck was coming to SFO, or that Virgin America was matching United Premier status from The BAT. I think it’s definitely something you could use. See “Subscribe” in the upper right margin of the blog, or just sign up right here. Thanks! ADD: *Your signature*

 

 

How we use inflight wi-fi [Infographic]

Locations of Gogo's ground based antenna beaming wifi to planes (Chris McGinnis)

Locations of Gogo’s ground based antenna beaming wifi to planes (Chris McGinnis)

Bay Area Travelers (BATs) are lucky. Since the area’s technocratic elite demand wi-fi access on planes, most airlines offer the service on flights to/from Bay Area airports. Hometown carrier Virgin America offers it on all flights. Delta, the third largest carrier at SFO offers it on all domestic flights. United and American offer it on all their flights between SFO and New York JFK- but it’s hit or miss on other flights.

Southwest now has wi-fi on 75% of its fleet. United says that it should have 300 wi-fi equipped aircraft by the end of this year. JetBlue is talking about adding a newer, faster version of satellite based wi-fi and offering it for free to all passengers.

This week Gogo, the major purveyor of inflight wi-fi produced some interesting numbers around how we use their service- see below for an interesting infographic.

RELATED: Gogo to upgrade inflight wi-fi capacity. 

From Gogo:

When it comes to staying connected at 36,000 feet, tablets and smartphones now make up a whopping 67% of the devices being used to connect to Gogo. Tablets are the most preferred device at 35%, followed closely by laptops (33%) and smartphones (32%).

Apple devices are still reigning above the clouds, following the tablet trend with the iPad being the device of choice. Among all mobile devices being used to connect through Gogo, 84 percent carry Apple’s iOS operating system while 16 percent carry the Android operating system. If you look only at the smartphones our customers are using, the iPhone makes up 73 percent and all Android devices make up 26 percent, with Blackberry and Windows based devices each making up less than 1 percent of devices being used in air.

So, what are our passengers doing once they connect at 30,000 feet? It’s no surprise that general Web surfing ranked as the number one in air, online activity users want to do. Besides Web surfing, passengers spend their time in flight accessing personal email, engaging in social media, checking sports scores and shopping. Business travelers ranked accessing their work email and finalizing reports as the most frequent activity above the clouds. Passengers also utilize Gogo to explore their final destination’s weather, entertainment options and directions upon their arrival.

13GO_005_2013Infographic_v5 (2)

The no-hassle travel trifecta

ClearLines

Airport security lines could swell at SFO. (Photo: Chris McGinnis)

With sequester-mandated budget cuts at the TSA (and the possibility of delays at understaffed security checkpoints) giving frequent travelers and the media the heebee-geebees, now is the time for BATs to invest in what I call the “no-hassle travel trifecta.”

This tripartite plan for avoiding airport bottlenecks involves signing up for three tools that will help you sail through airport lines with a smile: CLEAR, Global Entry and PreCheck.

1) CLEAR Card- $179 per year.

CLEAR, which operates at SFO as well as airports in Dallas/Ft Worth, Denver, New York-Westchester County and Orlando, provides guaranteed access to the front of the standard security lines (even ahead of those in airline elite level lines) for an annual fee of $179.

Members still have to remove shoes, laptops, etc. There are CLEAR lanes at all entrances at all terminals, including international, at SFO.  CLEAR’s biggest selling point is that it guarantees access to the front of the line—and this certainty about the airport experience is very valuable to time-pressed frequent travelers. Over the last few months, lines have been so short at SFO that I’ve not had to use my CLEAR card… but the few times it saved me from 20-30 minute waits have made it worth the $179 fee.

While CLEAR won’t reveal how many subscribers it has, this week it said that cardholders have sped through airport security one million times over the last two years. (Click here for a free two-month trial of CLEAR.)

2) Global Entry - $100 for five years

Directional signs to Global Entry kiosks at SFO

Directional signs to Global Entry kiosks at SFO

Last month, I arrived at SFO from Puerto Vallarta at about the same time that two full jumbos jets from Asia arrived. Waits at immigration queues were 30-45 minutes—the entire arrivals hall was packed. With Global Entry, I was able to sneak off to a special queue, and along with a handful of other savvy travelers, use one of four Global Entry kiosks… and ended up getting to the airport curb in less than five minutes. The friends I was traveling with were not amused!

To get a Global Entry card, you must fill out an online application, and then appear at the Customs and Border Protection (CBP) office at SFO for a personal interview, and allow agents to take a photo and few biometric measures. The $100 fee is good for five years. Last year, United Airlines began reimbursing the fee for “premier priority” Mileage Plus members. The American Express Platinum card does the same. As a result of these incentives, I have learned from BAT readers that the current wait time for an interview at the CBP office is 2-4 months! And if sequester cuts kick in, waits could be even longer.

According to CBP, more than 1.4 million trusted travelers now have Global Entry benefits. SFO is one of 34 airports in the United Sates and 10 pre-clearance locations in Canada and Ireland with Global Entry kiosks. In Australia, Global Entry cardholders can now use the country’s SmartGate kiosks for expedited immigration processing. Sign up here: www.globalentry.gov

3) PreCheck (Free for Global Entry cardholders, elite flyers) 

Precheck logo TMPreCheck offers certain high mileage frequent flyers access to special, faster lanes at airport security that do not require them to remove their shoes, belts or coats, or take their laptops out of their bags for screening. At SFO, there are only two PreCheck lanes: One at United’s premium or elite level member checkpoint (“F3”) in Terminal 3; the other at the joint American/Virgin America checkpoint at Terminal 2. Both PreCheck lanes are located on the far left side of the checkpoints. There are no PreCheck lanes at the international terminal checkpoints because PreCheck is for domestic passengers only.

In order to be able to use PreCheck lanes at SFO, you must be a US citizen, opt in to an invitation from United or American or request an invitation from United here (requires Mileage Plus sign in).  American Airlines AAdvantage members can opt in here.

In addition all Global Entry, Nexus and other card-carrying trusted travelers that hold special clearance from US Customs and Border Protection (see above) are eligible for PreCheck. For the process to work, be sure to enter your Global Entry number on your airline frequent flier program profile.

The most important thing to know about PreCheck is that selection is random—which means that even of you have obtained PreCheck status, you are NOT guaranteed access to the PreCheck lane. You will only know that you are selected for the PreCheck lane when you arrive at airport security and allow the agent to scan your boarding pass or smart phone. Three beeps from the scanner means that you can proceed to the PreCheck lane. One beep means that you must enter the (likely longer) non-PreCheck line for standard screening. For security reasons, the TSA will not reveal its selection criteria.

Do YOU have the no-hassle travel trifecta yet? Please leave your comments below. 

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PLEASE, RECRUIT YOUR FRIENDS. If you like The BAT, would you please tell your friends and colleagues about it? The ONLY way we grow is via word of mouth from happy readers. Like every online publication, we need more eyeballs and appreciate your support.  Here’s something you can copy and paste into an email TODAY!

Have you ever heard about The Bay Area Traveler—The BAT- for frequent travelers? It’s a free local travel blog that I subscribe to. It’s full of helpful news and advice for frequent travelers who live in the Bay Area…just like us. For example, I first learned that PreCheck was coming to SFO, or that Virgin America was matching United Premier status from The BAT. I think it’s definitely something you could use. See “Subscribe” in the upper right margin of the blog, or just sign up right here. Thanks! ADD: *Your signature*

Catching up on Bay Area Travel News (March 3, 2013)

UnitedBizClass

Big seat with a big smile from London to SFO in United Business Class last summer (Photo: Chris McGinnis)

LIE-FLAT SEATS ON UAL. United said this week that 87% of its international fleet now has true lie-flat business class seating, and it should reach 100% lie-flat seats by the end of March—beating out competitors in the race to all-flat biz class. Hooray for that! I think United’s new business class seats are some of the best out there—comfortable, roomy, excellent entertainment, plenty of room (and power) to get work done. What do you think?

IMPROVING ON-TIME PERFORMANCE. After a year of performance issues, United says that it’s improving, especially here by the Bay. As a matter of fact, employees received $100 bonuses when more than 80% of United flights (domestic and international) clocked in on time during February. Among United hubs, Cleveland performed best during February at 87%. SFO came in second at 83%. (So do you credit United… or Mother Nature? In February, we enjoyed record dry, non-foggy conditions in Northern California.)

New configuration for United PS 757's between SFO and JFK.

New configuration for United P.S. 757′s between SFO and JFK.

NEW PS FLIGHTS COMING TO SFO-JFK. After many fits and starts, it now seems that United’s newly configured PS flights may take off from SFO starting in June (at least according to the UAL website—PR is not committing to a date yet). The newly configured 757s will have 28 lie flat business class seats, 48 Economy Plus seats and 66 standard coach seats. The currently shabby-yet-comfortable P.S. 757 fleet offers only Economy Plus seats, which will be a big loss for non-Elite level flyers who’ve enjoyed the extra space at no extra cost.

DOUBLE POINTS ON SOUTHWEST. Sign up for Southwest’s double-tier-qualifying points promo and you’ll get 12 points (vs just six) on its cheapest fares, 20 points on its standard “anytime” fares and 24 points on business select fares. The promo is good for flights all the way through May 15! This is a no brainer, so get registered now.

SAS Airbus A340 (Drewski2112)

SAS Airbus A340 (Drewski2112)

SAS COMING TO SFO. Scandinavian Star Alliance partner SAS kicks off new nonstops between SFO and its main hub at Copenhagen on April 8. The 11-hour-20-minute flight using an Airbus A340 will depart SFO six days a week (not on Tuesdays). It offers angled lie-flat biz class, premium economy and standard economy seats (see map). Current coach fares are as low as $813 round trip in April. To celebrate the arrival of a new carrier, San Francisco International is sponsoring a free ticket sweepstakes on Facebook. Have you flown SAS lately? How was it? Please leave your comments below. 

Amex "black" card.

Amex “black” card.

NEW AMEX “CENTURION” LOUNGE AT LAS. American Express told The BAT that it is “experimenting” with a new airport lounge concept for its super-spendy “black card” or Centurion cardmembers at Las Vegas McCarran Airport. The new Centurion Lounge is located in next to gate D4 in Concourse D (the one that floats between Terminals 1 and 3) used primarily by United, Delta and American. AMEX says that lounge guests enjoy dishes prepared by a celeb chef (like: polenta waffles with pumpkin compote,  or roast chicken with baby potatoes, shallots, and rosemary) and specialty cocktails prepared by a “mixologist.” Guests also enjoy free wi-fi and shower suites. While Centurion cardholders get in for free, any AMEX cardholder can pay a $50 fee to enter. Pay-to-play lounges are becoming de rigueur at McCarran—for example, if you are flying Virgin America (in the new Terminal 3) you can use Club at LAS for a daily fee of just $35. There’s also a Club at LAS in Terminal D.  Which one will you pick?

AIRPORT LOUNGES AT SFO. Speaking of posh lounges, have you been inside the new Emirates or Cathay Pacific lounges at SFO? Your BAT editor Chris McGinnis recently convinced CNN to come out to SFO for an interview and a look inside. Take a watch! The BAT on CNN! How about that? See below!

PLEASE, RECRUIT YOUR FRIENDS. If you like The BAT, would you please tell your friends and colleagues about it? The ONLY way we grow is via word of mouth from happy readers. Like every online publication, we need more eyeballs and appreciate your support.  Here’s something you can copy and paste into an email TODAY!

Have you ever heard about The Bay Area Traveler—The BAT- for frequent travelers? It’s a free local travel blog that I subscribe to. It’s full of helpful news and advice for frequent travelers who live in the Bay Area…just like us. For example, I first learned that PreCheck was coming to SFO, or that Virgin America was matching United Premier status from The BAT. I think it’s definitely something you could use. See “Subscribe” in the upper right margin of the blog, or just sign up right here. Thanks! ADD: *Your signature*

TSA PRECHECK EXPANDS: If you love PreCheck at Terminals 2 and 3 at SFO, you’ll be pleased to know that you can leave your shoes on when passing through security in five more airports: Austin, Memphis, Nashville and Raleigh-Durham. PreCheck is now available at 40 US airports—however, it’s not in every terminal, and it’s still a random selection—you cannot count on getting it.  What’s been your batting average with PreCheck? Please leave your comments below.

-Chris McGinnis

787 issues affecting United SFO flight plans

United's  Boeing 787 Dreamliner (Photo: United Airlines)

United’s Boeing 787 Dreamliner (Photo: United Airlines)

The ongoing technical issues and grounding of the Boeing 787 Dreamliner are having multiple repercussions for Bay Area Travelers (BATs).

In addition to the cancellation of ANA’s flights between San Jose and Tokyo (currently through at least May 31), United is having to alter its plans to add new transoceanic nonstops from San Francisco International (SFO) this spring due to the grounding of its six 787s.

Last year, United announced that it would add new nonstop flights between SFO and both Paris and Taipei this spring. Initially, its Boeing 777-200ER nonstops to Taipei were to have started on April 9. Nonstops to Paris (using a 767-300ER) were to have started April 11.

Since the aircraft United was planning to use on those routes are being used to plug holes in its flight schedule due to the 787 grounding, those dates have been pushed back to April 26 for Paris, and June 6 for Taipei.

In a statement to The BAT, United said, “While the grounding of Boeing 787 aircraft worldwide is delaying the launch of United’s service from San Francisco to Paris and Taipei as we reallocate aircraft, we remain committed to that service and believe they will both be successful when they launch on April 26 and June 6, respectively. We will work to offer alternate flight options to ticketed customers.”

Currently, the period to take advantage of United’s 50%-100% Mileage Plus bonus offers on these new flights reflects the original start dates…United has not yet made any changes to effective dates on the promotional pages, but told The BAT:  ”We will be adjusting the promotions and will accommodate those that have already registered accordingly.” Keep an eye on that here:  Paris bonus page.   Taipei bonus page.

We also asked United if the start dates for this service could be pushed back again if the 787 is still not flying by late April or May- so far, no response.

Have you been inconvenienced by the grounding of the 787 yet? Please leave your experiences or comments below!

-Chris McGinnis